customer service agent

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Tasks

• Advise clients on advertising or sales promotion strategies
• Assist in the preparation of brochures, reports, newsletters and other material
• Conduct public opinion and attitude surveys
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Consult with clients after sale to provide ongoing support

Personal suitability

• Client focus
• Efficient interpersonal skills
• Team player
• Initiative

Screening questions

• Are you currently legally able to work in Canada?

Experience

• 7 months to less than 1 year
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 40 hours per week