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Bilingual Customer Service Representative

Bilingual Customer Service Representative

Stoakley-Stewart ConsultantsHybrid, Oshawa, ON
30+ days ago
Salary
CAD45000–CAD52000 yearly
Job type
  • Full-time
Job description

The Opportunity

Seize the chance to showcase your BILINGUAL skills and passion for exceptional service in a dynamic role as a BILINGUAL Customer Service Representative within the healthcare sector. Collaborate with patients to provide exceptional patient care through effective communication in both French and English.

This is a HYBRID role where you will be working partially from home (about 60%) and partially from the office (about 40%).

Position Description

As a Bilingual Customer Service Representative, you’ll play a pivotal role connecting the company’s healthcare services with valued customers / patients. Your fluency in both FRENCH and ENGLISH will ensure seamless communication and exceptional service delivery in patient care. Your responsibilities will include but are not limited to :

  • Collaborating with patients and third-party payers to eliminate obstacles hindering patient access to medications.
  • Effectively raising awareness about program services among healthcare providers (HCPs), their staff, and patients.
  • Promptly addressing customer inquiries about the program.

Continuously monitor patients’ coverage limits and renewal thresholds to guarantee uninterrupted therapy.

  • Facilitating medication access and expediting time to therapy by offering support for access and reimbursement, assisting with patient out-of-pocket expenses, and conducting comprehensive coverage research.
  • Engaging with patients, Healthcare providers and staff to provide education and services related to medication acquisition, access, coverage, reimbursement, and affordability.
  • Conducting thorough reimbursement investigations with both private and public reimbursement providers.
  • Ensuring information supplied by patients and healthcare providers is accurate and valid.

    • Experience

  • Minimum of 2+ years of experience in a bilingual (French / English) Customer service role.
  • Computer proficiency a MUST; MS Office, Google, and Adobe applications.
  • Experience with reimbursement programs or with patient support programs an asset.
  • Experience working in the healthcare or pharmaceutical or insurance sectors an asset.

    • Qualifications

  • Fluency in both FRENCH and ENGLISH is a MUST.
  • Strong communication skills, a customer-centric approach, and the ability to excel in a fast-paced environment.
  • Ability to work independently.

    • Education

    Completion of post-secondary school required.