Specialist, Business Development Support

• Customer-Centred Approach: Builds and maintains trusted professional relationships with members partners and stakeholders that reflect Discover Saskatoons values and commitment to community growth.
• Integrity and Accountability: Upholds transparency professionalism and responsibility in communication data handling and decision-making.
• Collaboration: Works proactively with internal teams and external partners to align goals share insights and deliver consistent results and support communications and joint initiatives.
• Adaptability: Responds effectively to evolving priorities market changes and operational needs while maintaining composure and focus.
• Continuous Improvement: Actively seeks feedback and identifies ways to improve member engagement reporting and operational efficiency.
• Community Engagement: Represents Discover Saskatoon with pride and enthusiasm at community and industry events fostering goodwill and visibility.
• Strategic Thinking: Balances relationship-building with business priorities ensuring all actions support Discover Saskatoons strategic plan.

Sales & CRM Management

• Pipeline Coordination: Support the full business development sales cycle by managing leads traces follow-ups and conversion tracking with Discover Saskatoons CRM (Simpleview and CVENT).
• CRM Integrity & Reporting: Maintain accurate up-to-date records of lead activity proposals and client communications ensuring data quality accountability and timely reporting.
• Sales Enablement: Prepare bid materials proposals RFP responses and supporting documentation in collaboration with Business Development and Marketing teams.
• Performance Monitoring: Track pipeline health deadlines and conversion metrics to ensure sales momentum is maintained and opportunities progress effectively.

Bid Development & Event Actualization

• Bid Coordination: Support the end-to-end bid development process including deadline management partner engagement letters of support financial documentation and final submissions.
• Event Servicing & Execution: Assist with the actualization of business sporting and major events by supporting planners and ensuring alignment between client needs and Saskatoons destination offerings.
• Legacy Program Support: Contribute to Discover Saskatoons Legacy Program by supporting case studies documentation partner coordination and the amplification of long-term event impact.

Client Partner & Stakeholder Collaboration

• Partner Liaison: Serve as a key connection point between clients and local partners including venues hotels food & beverage providers transportation services and community organizations.
• Stakeholder Engagement: Support conference host committees destination sales meetings and partner communications to strengthen collaboration and event success.
• Relationship Management: Help build and maintain strong working relationships with members partners and external stakeholders to support bid development servicing and long-term engagement.
• Professional Representation: Represent Discover Saskatoon at meetings site visits networking events and industry functions as required.
• Lead Research & Qualifications: Support research qualification and development of new business event opportunities.
• Market Intelligence: Provide on-the-ground support during events FAMs and client hosting including transportation coordination hospitality logistics and issue resolution.
• Tradeshow & Sales Mission Support: Support in-market activations tradeshows and sales missions through planning logistics scheduling and team coordination.

FAM Tours Site Visits & In-Market Support

• FAM & Site Visit Coordination: Assist with the planning coordination and hosting of familiarization tours and site visits including itineraries logistics and issue resolution.
• In-Market Support: Provide on-the-ground support during events FAMs and client hosting including transportation.
• Tradeshow & Sales Mission Support: Assist with contract list development and directed outreach initiatives that support pipeline growth and need-period strategies.

• Internal Collaboration: Work closely with Business Development Marketing & Communications and partner teams to ensure sales efforts are aligned with brand content and campaign priorities.
• Content & Communication Support: Provide input data and materials to support business event communications presentations and industry reporting.
• Reporting & Accountability: Support monthly quarterly and annual reporting requirements ensuring timely submission of accurate sales pipeline and impact data.

• Sales Pipeline & CRM Performance: Maintains a minimum 95% accuracy rate across CRM records ensuring 100% of assigned leads follow-ups and deadlines are actioned on time. Demonstrates consistent progression of qualified leads through the sales funnel supporting year-over-year growth in active opportunities and bid submissions.
• Bid execution & Event Actualization: Ensures 100% completion of assigned bid submissions site visits and FAM tours by meeting defined timelines documentation requirements and partner commitments. Contributes to increased bid competitiveness and successful event execution through coordinated servicing and stakeholder alignment.
• Client & Partner Satisfaction: Achieves a 90% or higher satisfaction score from clients planners and industry partners through post-event and post-engagement feedback. Demonstrates strong relationship management responsiveness and effective coordination across event servicing and in-market activities.
• Prospecting & Market Development Support: Supports pipeline growth by contributing to targeted prospecting initiatives in priority and emerging markets resulting in measurable increases in qualified leads aligned with strategic need periods and sales priorities.
• Reporting Accountability & Strategic Contribution: Delivers 100% of required sales pipeline and impact reports on time with a minimum 95% accuracy rate. Demonstrates measurable contribution to Discover Saskatoons strategic priorities including the Legacy Program destination competitiveness and cross-team collaboration.

• CRM & Sales Systems: Proficient in CRM platforms such as Simpleview and CVENT to manage business event leads track sales pipelines coordinate bids and maintain accurate client and partner records
• Proposal & Presentation Tools: Experienced with Microsoft Word PowerPoint and PDF tools to develop RFP responses bid submissions proposals and client-facing presentations.
• Project & Event Management: Skilled in using project management tools shared planners and scheduling systems to coordinate site visits FAM tours tradeshows and in-market activations.
• Collaboration Tools: Uses Microsoft Teams Outlook and SharePoint to support cross-team collaboration partner communication and document management.
• Data & Reporting: Proficient in Excel and reporting tools to track pipeline performance generate sales and impact reports and support data-driven decision making.

• 5 years of experience in business development sales or event coordination preferably in the tourism hospitality or event management sector.
• A degree or diploma in business tourism event management or a related field is an asset.
• Strong understanding of the business event and meeting planning industry.
• Proven ability to manage bids proposals and RFP processes.
• Experience coordinating site visits FAM tours and industry tradeshows.
• Proficiency in Microsoft Office CRM systems (Simpleview CVENT) and database management.
• Strong stakeholder relationship management skills with the ability to collaborate across multiple industry partners.
• Excellent organizational and project management skills with the ability to handle multiple priorities.
• Effective written and verbal communication skills including report writing and presentation development.
• Ability to travel within Canada and internationally as required for site visits tradeshows and sales missions.

• Comprehensive Benefits Plan
• Flexible Health & Wellness Spending Account
• Employee & Family Assistance Plan
• 5% Matching RRSP Contributions
• Paid Parking & Corporate Cell Phone
• Professional Development Opportunities
• Additional Paid Time Off
• Exclusive Perks

Required Experience:

IC