Director, Technology Strategy

Overview

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas : Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

This role will operate remotely in the United States or Canada OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA.

The Opportunity

As the Director, Technology Strategy, you will lead one of our fastest-growing service offerings within Business Operations Modernization (BOM). You will drive the development and delivery of large-scale, cross-functional operational transformation programs — reimagining business processes, integrating enabling technologies, and delivering measurable outcomes. This role is both strategic and executional. You will shape our Operational Transformation playbook, scale delivery capabilities, and lead high-impact client engagements across industries. You’ll partner with executive stakeholders, coach cross-functional teams, and bring a consulting-led mindset to uncover operational inefficiencies and unlock value.

Responsibilities

• Lead Client Impact : Serve as the executive sponsor on complex transformation engagements, ensuring delivery excellence, stakeholder alignment, and measurable ROI
• Guide clients in redesigning core operations, modernizing workflows, and embedding process excellence through data and automation
• Translate strategic priorities into operational outcomes using lean methods, journey mapping, service blueprinting, and digital enablers
• Scale the Practice : Build and evolve the OT offering — codifying IP, frameworks, accelerators, and GTM assets aligned to our BOM vision
• Establish scalable delivery models with blended global teams (onshore, nearshore, offshore)
• Collaborate with Sales and Account leaders to shape pursuit strategy, craft proposals, and close new logos and expansion deals
• Enable Growth : Mentor and develop a high-performing team of transformation practitioners, analysts, and process designers
• Define and track KPIs to measure program impact, customer experience, and operational efficiency
• Serve as a thought leader — representing TELUS Digital at industry forums, partner events, and client advisory boards

Competencies

Why Join Us

This is more than a leadership role — it’s a chance to build a marquee offering in a high-growth portfolio, partner with globally recognized brands, and help shape the future of digital operations. You’ll be part of a purpose-driven team that puts innovation, inclusion, and impact at the core of everything we do.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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