Bilingual Customer Service Representative

Job Description

Our client, a leading provider of IT solutions, is seeking a Bilingual Customer Service Representative to join their team on a full-time contract basis. This is a great opportunity to be part of a high-impact, community-focused initiative supporting local charities.
This is a 5.5-month contract with the potential for a permanent, full-time opportunity at the end of the term.

Roles and Responsibilities

• Monitor sales queues

• Fulfill and track ticket orders via email and mail

• Respond to inbound customer inquiries via phone, voicemail, and email

• Use internal documentation and manuals to troubleshoot issues

• Escalate complex issues when needed, ensuring prompt resolution

• Generate and reconcile weekly and final reports for regulatory bodies

• Prepare high-level summaries for internal and external stakeholders

Qualifications and Skills

• High School Diploma or equivalent

• Bilingual in English and French (spoken, written, and reading)

• Minimum 1 year of experience in a customer service role

• Comfortable using MS Office 365 and common internet browsers

• Experience using a ticketing system is an asset

• Strong communication and interpersonal skills

• Highly organized with keen attention to detail

• Ability to prioritize and multitask effectively