Scheduling Coordinator.

Overview

Paladin Security : Making the World a Safer and Friendlier Place because we CARE !

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

POSITION OVERVIEW : The Scheduling Coordinator is responsible for ensuring portfolio resource coordination and strategic scheduling support for their assigned Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The Scheduling Coordinator will also provide administrative support for the portfolio, which includes ensuring accurate data entry in WinTeam software etc. KEY ACCOUNT ABILITIES :

• Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
• Extend existing schedules in WinTeam scheduling software to ensure Paladin's Security Guards are fully aware of their ongoing schedule 3 months in advance
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Guards, Client Service Managers, Security Program managers and Senior Management
• Ensure shift accuracy in WinTeam
• Fill cancellations and openings in the daily schedule
• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
• Ensure staff requests are submitted within 1 business day of receiving resignation or site removal
• Work to develop knowledge of Paladin's contractual obligations for the Branches that you are assigned to
• Ensure staff requests are submitted within 1 business day of receiving resignation or site removal
• Support and process JIRA submissions as they relate to your portfolio of sites, respond to JIRA tickets by end of business each day
• Be involved in Paladin's deployment process, such as meeting with new hires on orientation or uniform day to set up site training and issue schedules
• Follow up on check ins and periodic checks for the Central region to ensure guard safety
• Ensure billing accuracy and compliance on a weekly basis
• Respond to emails within a timely manner
• Accept and cover short notice book offs
• Work with Paladin's WinTeam software to ensure accurate and timely scheduling, billing, and payroll. Ensure payroll is complete for 1200 hours (PST) every second Tuesday, as well as on the 2nd at 1200 hours (PST) for month end lock-down
• Respond to emails within a timely manner (1 business day)
• Create new jobs in the WinTeam software
• Perform other duties as required

Education Requirements (Any)

High School Diploma / GED

Non Violent Physical Crisis Intervention

First Aid / CPR

Post-secondary education in Business Administration, Human Resources Management considered an asset

Post-secondary education in a law enforcement / security program from a recognized college

Certification Requirements (Any)

Valid Class 5 License

Valid Manitoba Security Guard License