Service Designer – Senior

Job Description :

We are seeking a Senior Service Designer to support digital transformation and service innovation initiatives. The role focuses on applying human-centred design agile delivery and service design methodologies to improve end-to-end user and employee experiences across digital and non-digital service channels.

The Service Designer will work as part of cross-functional delivery teams collaborating with product owners designers researchers and technical teams to review existing services identify future opportunities and deliver effective user-focused solutions.

Key Responsibilities :

Integrate human-centred design practices into service transformation initiatives

Conduct service discovery research prioritization prototyping and evaluation

Analyze user and employee experiences across multiple channels (web mobile phone in-person print etc.)

Develop journey maps service blueprints and process maps

Facilitate co-design workshops and stakeholder sessions

Support change management and service adoption

Define measure and report on service performance metrics

Key Deliverables

User and behavioural research outputs

End-to-end service journeys and experience maps

Prototypes and usability testing results

User stories and backlog inputs

Service performance analysis and reports

Strategy roadmap and service vision documentation

Recruiter Details :

Recruiter Name : Uma Maheswari Revu

Email : Phone : 1

Requirements

7 years of experience in Service Design UX Design or Human-Centred Design

Strong experience working in agile cross-functional teams

Expertise in service design methods (journey mapping service blueprints co-design prototyping)

Experience delivering complex end-to-end service improvements

Strong stakeholder facilitation and communication skills

Preferred / Nice to Have

Public sector or large enterprise experience

Experience supporting digital transformation programs

Familiarity with service performance measurement

Required Skills :

7 years of experience in Service Design UX Design or Human-Centred Design Strong experience working in agile cross-functional teams Expertise in service design methods (journey mapping service blueprints co-design prototyping) Experience delivering complex end-to-end service improvements Strong stakeholder facilitation and communication skills Preferred / Nice to Have Public sector or large enterprise experience Experience supporting digital transformation programs Familiarity with service performance measurement

Required Education :

7 years of experience in Service Design UX Design or Human-Centred DesignStrong experience working in agile cross-functional teamsExpertise in service design methods (journey mapping service blueprints co-design prototyping)Experience delivering complex end-to-end service improvementsStrong stakeholder facilitation and communication skillsPreferred / Nice to HavePublic sector or large enterprise experience

Key Skills

Mechanical Design,Layout Design,CAD,Adobe Creative Suite,Creo,Sheet Metal,Drafting,Adobe Photoshop,Autocad,Adobe Illustrator,Sketch,Adobe Indesign

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 90 - 120