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Financial Service Representative - Lend Direct Office 1687
Financial Service Representative - Lend Direct Office 1687Cash Money • Brantford, ON, CA
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Financial Service Representative - Lend Direct Office 1687

Financial Service Representative - Lend Direct Office 1687

Cash Money • Brantford, ON, CA
11 days ago
Job type
  • Full-time
Job description

Financial Service Representative - Lend Direct Office 1687

Join to apply for the Financial Service Representative - Lend Direct Office 1687 role at Cash Money .

If you're seeking more than just a job, join Lend Direct and kickstart your career! We bring over 50 years of expertise in consumer finance across the U.S. and Canada and offer convenient, accessible financial services to meet our customers' evolving needs.

Stories of Success :

"After starting as a Financial Service Representative in late 2021 it was within a year I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM position at a new cashless location. Over the course of six months, I was able to study and observe several stores in my district for different views and styles of work, and in December 2024 I successfully opened the new branch in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my three years here with Lend Direct."

  • Conner B., Branch Manager – St. John, NB

"My nearly decade-long journey with Lend Direct has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three different provinces, held various positions, which allowed me to adapt to diverse markets, broaden my skill set, and gain a comprehensive understanding of the business. In 2024, I was honored to take on the role of District Manager! Looking back on the past decade, I’m incredibly grateful for the opportunities I’ve been given to grow within the organization. My journey with Lend Direct has been defined by continuous learning, embracing challenges, and striving for excellence. I’m excited to build on this foundation and look forward to what the future holds as I continue my career."

  • Casey B., District Manager – Saskatchewan
  • "In 2015 I joined Cash Money as an Assistant Manager. One year later I was promoted to Branch Manager where I focused on building relationships and developing others in my store to help them get ready for their next position within the company. In 2021, I moved into corporate as part of the Attain Finance Talent Acquisition team!"

  • Hypatia P., Store Operations Recruiter - Canada
  • Responsibilities

  • Deliver Exceptional Service : Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
  • Drive Sales Growth : Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross‑sell.
  • Engage Customers : Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
  • Support Delinquency Management : Collaborate with customers on past‑due accounts, offering solutions and working toward resolution.
  • Learn and Grow : Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
  • Ensure Compliance : Follow all regulatory guidelines and company policies to protect customer information and company assets.
  • Qualifications

  • Customer Focus : A genuine desire to help others and provide top‑tier service in every interaction.
  • Sales Mindset : Confidence in promoting products and services that meet customer needs.
  • Strong Communication : Excellent verbal and written communication skills, with the ability to build rapport quickly.
  • Problem‑Solving Skills : Ability to think on your feet and offer creative solutions to customer challenges.
  • Adaptability : Willingness to learn new systems and processes in a dynamic environment.
  • Team Player : A collaborative spirit with a desire to contribute to team success.
  • Educational Background : High School diploma or equivalent required; college coursework or degree is a plus.
  • Industry Experience : Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!
  • Work Location

    196 Dalhousie Street, Unit 1, Brantford, ON N3S 3T7

    Operating Hours

    Monday - Friday 9 : 00am - 7 : 00pm, Saturday 9 : 00am - 5 : 00pm

    Hourly

    $19.00 - $25.00

    Benefits

    All full‑time employees are eligible for the following benefits, starting on day one : Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP / DPSP program once you have completed 3 months of employment with a company match. Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

    Key Words

    Customer Service, Loans, Financial Services, Lending, Management, Retail, Office, Sales, Collections

    EEO Statement

    Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state / provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state / provincial law where a particular employee works.

    Notice to Attain Finance job applicants

    Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @curo.com, @first‑heritage.com, @heightsfinance.com, and @cashmoney.ca.

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    Financial Service Representative Lend Direct Office 1687 • Brantford, ON, CA

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