Customer Experience Associate / Associé(e) Expérience Client

OVERVIEW

This role is a 1‑year contract. The selected candidate will work a full‑time schedule of 37.5 hrs / week : Monday‑Thursday 10 : 00‑20 : 30 and Friday 09 : 00‑17 : 00. Training hours are 08 : 30‑16 : 30 and can last up to six weeks.

ESSENTIAL FUNCTIONS AND TASKS

• Deal directly with customers over the phone or through written correspondence.
• Adhere to service levels and schedules.
• Provide consistent, prompt, and professional customer service across all communication channels.
• Optimize sales from inbound / outbound calls and online chat.
• Provide customers with current product and service information.
• Create new accounts (lead‑generation initiatives).
• Manage customer accounts by ensuring accuracy and record‑keeping of interactions and transactions.
• Communicate and coordinate with internal departments.
• Adhere to all Precious Metals department policies and procedures.
• Advocate for the customer – ensure their voice is heard at Kitco.
• All other tasks as needed.

REQUIRED SKILLS AND COMPETENCIES

FIRST LINE OF COMMUNICATION WITH A MAINLY AMERICAN CLIENTELE

Written communication with customers and colleagues outside Quebec, as well as with partners and vendors. Need to be familiar with the various regulations in force in the different American states. Ability to modify and draft contracts for English‑speaking clients.

ABOUT KITCO METALS INC.

Founded in 1977, Kitco Metals Inc. is headquartered in Montreal and has offices in New York and Hong Kong. Kitco is one of the largest retailers of precious metals in the world and a specialized supplier of refining services. The company is an authorized reseller of products made by some of the most prestigious government mints. Kitco’s website, the world’s #1 precious metals reference, is visited by close to a million people every day. A leading industry innovator, Kitco was one of the first precious metal companies to offer free real‑time market information applications for smartphones.

DATA PROTECTION POLICY

https : / / corp.kitco.com / data-protection.html

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