Operational Communication Centre (OCC) Shift Manager

Surrey Police Service (SPS)

Operational Communication Centre (OCC) Shift Manager

Regular, Full Time - EXEMPT

Surrey Police Service (SPS) is Surrey’s municipal police agency. On November 29, 2024, SPS became the police of jurisdiction and assumed responsibility for policing and law enforcement in Surrey. SPS is redefining policing with innovative, community‑based solutions and is expanding its team with talented people who want to shape the future of policing in Surrey. To date we have hired over 550 officers and 450 civilian support staff and will grow to be one of the largest independent police services in Canada. SPS has been intentional about building an inclusive, respectful, supportive culture focused on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity to fill one (1) Regular Full‑Time OCC Shift Manager position. As one of four shift managers within the Operational Communication Centre (OCC), the incumbent will lead the day‑to‑day operations of the OCC in delivering emergency communications services to our residents and clients for a given shift. This position is responsible for leadership of dispatchers and call takers, managing service level standards, liaising with clients and internal departments, performing shift scheduling, meeting deadlines, and assisting other staff in the performance of their duties.

SCHEDULE / HOURS OF WORK

The anticipated schedule is 37.5 hours / week, which includes a rotating shift of 4 on 4 off, including holidays, evenings, graveyards and weekends. Hours are subject to change based on operational needs.

RESPONSIBILITIES

• Plan, organize and lead a highly skilled and passionate team.
• Assist staff in managing risk associated with police and public safety.
• Act as the primary contact for police officers requiring information from the OCC.
• Attend briefing sessions as a representative of the OCC.
• Assist in the recruitment, selection and performance management of OCC staff.
• Establish and maintain professional relationships with SPS employees, community agencies, businesses, and other policing agencies.
• Have a working knowledge of troubleshooting technical issues (computers, radios and telephones).
• Plan, develop, promote and evaluate new initiatives annually to support continuous improvement initiatives.
• Demonstrate strong organizational skills by maintaining a variety of correspondence, files and statistics in a timely manner.
• Manage staff at the OCC, including recruitment, scheduling, development (coaching, mentoring, training), discipline, and organizing and delegating work to meet SPS and employee needs.
• Understand and support the section’s priorities and opportunities while working toward the long‑range vision of SPS.
• Ensure compliance with appropriate policies and protocols for the work.
• Perform other job‑related duties as required.

KNOWLEDGE, ABILITY AND SKILL

APPLICANT QUALIFICATIONS

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, ongoing professional development, short‑term and long‑term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well‑being, career growth and work‑life balance, SPS is committed to fostering a supportive and rewarding workplace.

Applications must be submitted through our online Careers page. This posting will remain open until 11 : 55 pm on January 16, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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