Training Advisor

Position Description :

CGI Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management.

As part of a dynamic team, you will contribute to the success of local businesses! We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over professionals and 55, customers!

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you :

• Never stop learning : we offer a complete, ongoing and paid training on Canadian payroll;
• Work-life balance : a flexible weekday schedule.
• Work environment recognized as one of the best in the Canada (Great Place to Work certified);
• Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
• Career development supported by a professional development plan;
• Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
• Benefits that fit your needs : Flexible insurance plan, telemedicine, and more!

Your future duties and responsibilities :

On a typical day, you will :

• Disseminate training;
• Training on the various modules and workshops (e.g. report generator, record of employment, human resources, etc.);
• Participate in the optimization of course plans;
• Participate in the validation of various documents for participants (e.g. documentation for end-of-year seminars, various procedures, etc.);
• Establish training schedules and coordinate the use of the online training tool;
• Maintain training databases, based on new system options (go live);
• Maintain a high level of knowledge of new functions developed in applications;
• Monitor and improve the quality of training through surveys, customer support listening and analysis of results;
• Collaborate in the identification of ongoing training needs of resources and participate in in-house training activities (e.g. production release);
• Support advisors on different applications;
• Perform administrative tasks such as invoicing, portal access, surveys, follow-ups, etc.

Required qualifications to be successful in this role :

• College diploma in business administration, accounting or any related area or any combination of studies and related work experience or the equivalent;
• Minimum 4 years’ experience in the payroll industry;
• Analytical and synthesis skills;
• Excellent time, planning and priority management skills;
• Strong communication skills;
• Be flexible in your work methods and show initiative;
• Ability to work with Microsoft® Office tools;
• Excellent written and spoken skills in both French and English.
• Ahuntsic College Comprendre les principes de la paie and Maîtriser les législations de la paie trainings or National Payroll Institute (NPI) PCP Certification (Asset);

Skills :

• Analytical Thinking
• Customer Service & Support
30+ days ago