The Opportunity
Description
We're looking for a Technical Support - Work From Home , working in the BPO industry in Alberta, Canada .
We are hiring from any of these locations : Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!
- Communicate clearly and effectively, both written and verbal (in required language).
- Effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
- Approach problems flexibly and can adapt and modify approaches without compromising outcome.
- Seek and provide expertise, challenge productively and help others succeed.
- Stay curious in the pursuit of professional excellence.
- Use analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology.
- Navigate through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time.
- Self-manage and work independently in a fast-paced and highly demanding environment.
- Embrace repetition of core job duties, yet eager to take on more responsibility when needed.
- Identify, address, and manage navigating through challenges associated with the role.
- Remain focused and poised despite criticism and setbacks.
Experience Required for Your Success
- Associate’s degree or certification from an accredited program for technical and / or clinical education required
- 2 years in a technical or clinical / medical-based device support role
- Experience with the use of electronic documentation systems required
- Previous contact center experience is an asset
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
- Excellent communication / comprehension skills
- Ability to type 30 wpm and successfully pass our language / grammar screening
- Excellent home internet hardwired wifi connections are not permitted
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