Member Service Representative (Part-Time)

Member Service Representative (Part-Time)

Join to apply for the Member Service Representative (Part‑Time) role at DUCA Financial Services Credit Union Ltd.

We’re a vibrant, exciting credit union that lives its “profits with a purpose” philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario, serving over 85,000 Members.

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™ .

DUCA ( www.duca.com ) is distinguished for the following :

• Positive, un‑big bank‑like service experience delivered through Member‑facing staff in branch, on the phone (Member‑Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone / full-service Member Connect Contact Centre, and, of course, in‑branch—DUCA is accessible 24 / 7.
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA’s designation as a B‑Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

Member Service Representative (Part-Time)

DUCA is currently looking for a part‑time Member Service Representative to join our dynamic Whitby branch! (Saturday availability required)

Branch Hours

Job Purpose & Summary

The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.

The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.

MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.

As for the day‑to‑day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member. Assists Branch to achieve Branch growth, targets, satisfactory compliance / audit

Key Accountabilities & Duties

Occupational Experience & Education Requirements

Knowledge, Skills & Attributes

Department : Whitby Branch

Employment Status : Part‑Time

Salary : The hourly range for this position is $20.56 to $25.70. Actual hourly rates will vary depending on relevant job‑related factors such as experience, knowledge, skills, qualifications, and education / training. This position may be eligible for discretionary bonuses.

Number of Vacancies : 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.

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