Inside Service Agent
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.Role Designation :
Home-Based (rotating shifts)Contact Centre is open - Monday to Friday, 7 am to 8 pm
Job description : Our team is growing, and we are actively looking to hire Trilingual / Bilingual Inside Service Agent focused professionals to join our team! Reporting to the Manager, Inside Service, you will be responsible to service, take first notice of loss (FNOL) calls and upsell Allstate home and auto insurance products.
Accountabilities : Analyze the client’s current and future requirements and make recommendations on products that would best suit their needs.
Provide personalized service while being a Trusted Advisor with respect to insurance.Promoting features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.Reply to on-line requests.Upselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines.
Promoting client loyalty through attention to detail and relationship building during policy renewals and updates.Handle client claims calls.
Provide support and guidance when handling First Notice of Loss (FNOL) initial claim calls; Document loss details in the claim system and perform specified tasks and ensure claim is transferred / assigned to a Claim Advisor.
Qualifications : Must have OTL or General level 1 Insurance License or willing to obtain for the province you are located in.
1-3 years customer service experience.Trilingual / Bilingual Mandarin and / or Cantonese & English.Proficient computer skills in MS Office applications.
Willingness to work evenings.Bonus qualification : Call center, insurance and upselling experience is preferred.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Inside Service Agent - Bilingual
Our team is growing, and we are actively looking to hire Trilingual/Bilingual Inside Service Agent focused professionals to join our team! Reporting to the Manager, Inside Service, you will be responsible to service, take first notice of loss (FNOL) calls and upsell Allstate home and auto insurance ...
Inside Service Agent
Our team is growing, and we are actively looking to hire Trilingual/Bilingual Inside Service Agent focused professionals to join our team! Reporting to the Manager, Inside Service, you will be responsible to service, take first notice of loss (FNOL) calls and upsell Allstate home and auto insurance ...
Account Manager
As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. Category: , Keywords: Sales Account Manager. Establish and cultivate strong relationships with your client at senior levels as well as external and ...
Inside Sales Representative
Don’t worry if you have no prior sales experience; we are known for our high-quality sales training and will teach you how to use the latest technology to set you up for success. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, w...
National Account Manager
Strong account management and customer relationship management skills. ...
Bilingual Customer Service Representative (Canada remote role) – Day, Evening and Overnight Agent, 24/7/365
Leveraging their expertise in customer service and Teladoc Health services, they adeptly manage inbound and outbound calls, coordinate transfers to clinicians, schedule intakes and appointments, and consistently deliver top-tier service. The Customer Service Representative (CSR) position is pivotal ...
Technical Sales Representative—Integrated Security Systems
The Technical Sales Representative reports to the VP of Sales and Marketing and has no direct reports. Technical Sales Representative: Integrated Security Systems. We are seeking a dynamic and motivated Technical Sales Representative specializing in integrated security systems to join our team. Deve...
Inside Sales Associate
Inside Sales is a front-line customer service role and is critical to the sales process cycle. Sales Representative) are entered and processed in a timely manner. At least 2 years in similar role in the industry, ideally in sales or a related field. ...
Crypto customer service agent
Customer Service Representatives, Customer Support, Customer Satisfaction, Customer Service, Customer Experience. The Crypto Customer Service Agent will be responsible for providing excellent customer service to clients in the crypto industry. This is a full-time hybrid role for a Crypto Customer Se...
Account Manager
This role includes planning, negotiating and implementing growth strategies to increase client value, performing daily account management to ensure clients’ needs are properly met, utilizing reporting tools to identify and react to performance indicators; conducting research to develop new business ...