Job Description
COMPANY DESCRIPTION :
Our client is a fast-growing North American manufacturing leader known for its entrepreneurial culture, operational excellence, and strong investment in innovation, operating multiple production and distribution sites across the continent.
JOB DESCRIPTION :
We are seeking a Senior Director of Manufacturing Planning & Customer Service to lead end-to-end production and distribution planning, enhance customer experience, drive operational excellence, and develop high-performing teams across multiple North American sites
TASKS AND RESPONSIBILITIES :
- Lead Planning Excellence: Oversee Demand, Production, and Distribution Planning rhythms: Improve forecast accuracy, service levels, and operational predictability
- Scale the Customer Promise:Strengthen service excellence through proactive, consistent support
- Ensure customers have clear visibility into timelines and delivery expectations
- Advance Technology & Modernization: Continue unlocking D365 capabilities across planning and service workflows
- Introduce practical automation and AI tools that accelerate execution
- Develop Leaders & High-Performing Teams: Mentor senior leaders and support succession across the organization
- Foster accountability, collaboration, and continuous improvement
- Drive Performance: Own KPIs: service levels, throughput, forecast accuracy, productivity
- Own the S&OP cadence, driving alignment and execution across Sales, Operations, Supply Chain, and Finance.
Profil
QUALIFICATIONS :
- Bachelor's degree in Engineering, Operations Management, or a related field
- 10+ years of senior leadership experience in manufacturing, planning, supply chain, and/or customer operations
- Demonstrated success leading large-scale, enterprise operational organizations (multi-sites)
- Strong people leadership skills with proven ability to drive and manage change
- Bilingual in English and French (English required to support customers and suppliers outside Québec and in the U.S.)
- Proven leadership and team management capabilities;
- Strong analytical thinking, ability to lead in a matrixed environment, and proficiency in Lean/CI tools.
- Technology & Systems: Experience using ERP/MES systems (e.g., Microsoft D365) and automation tools to improve production efficiency and control.
Informations contractuelles
WORK CONDITIONS :
- Full time, permanent position;40 hours a week
- Salary base of 150 000$ to 170 000$ base / yearly
- Bonus added
- Minimum 4 weeks vacation
- Insurance
- RRSP
Note : The masculine is used to lighten the text without prejudice to the feminine form.
ANY QUESTIONS ABOUT THIS ROLE?
Contact the assigned recruiter (see at the top right of the page)
514.842.7846
Check the contact information of our team here.
RequirementsPROFIL RECHERCHÉ : Formation : Baccalauréat en gestion des ressources humaines ou relations industrielles; membre en règle de l’Ordre des CRHA. Expérience : 8 à 10 ans en gestion des RH, dont 5 ans dans un rôle de supervision. Expérience en milieu syndiqué et dans les industries construction/immobilier/génie (atouts). Langues : Maîtrise du français et de l’anglais, tant à l’oral qu’à l’écrit. Compétences : Compétence entrepreneuriale, Leadership mobilisateur, habiletés en communication, rigueur professionnelle et vision stratégique. Atouts : Expérience dans la gestion du changement et dans des environnements en forte croissance.