Key Responsibilities :
- Supervise and support a team of customer service representatives
- Provide training, guidance, and motivation to enhance team skills and effectiveness.
- Ensure customer orders are processed accurately and promptly, meeting requested timelines.
- Communicate effectively with sales teams and customers to confirm order details and pricing accuracy.
- Address any out-of-stock situations and manage purchase order extensions as needed.
- Prepare and send Advance Shipping Notices and purchase order acknowledgements.
- Oversee customer invoicing, including handling EDI invoicing and order confirmation for incomplete orders.
- Issue credits, investigate discrepancies, and resolve any order-related issues.
- Maintain and file paid invoices as required.
- Troubleshoot and collaborate with the team to resolve inventory system issues.
- Respond to customer inquiries regarding shipping, order status, and product availability in a timely and professional manner.
Education / Experience / Skills :
Post-secondary education preferred.Proven experience in a supervisory or team lead role within customer service.Experience in consumer goods or related industries is a plus.Proficient in Microsoft Office Suite and customer service software.Experience with Sage 300 and / or inventory management systems is an asset.Strong understanding of order management, invoicing processes, and EDI.Excellent communication and interpersonal skills.Ability to prioritize and manage multiple tasks in a fast-paced environment.Strong attention to detail with effective problem-solving skills.