Senior.NET Production Application Support Engineer - Remote- Halifax

JOB DESCRIPTION

Req ID :  354849

We are currently seeking a Senior .NET Production Application Support Engineer - Remote- Halifax to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Senior Production Support Engineer

About the Role

We are seeking a Senior Production Support Engineer  to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience.

Key Responsibilities

• Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
• Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
• Provide customer-focused support , ensuring timely communication and resolution of incidents.
• Review existing systems and propose / implement enhancements for scalability and reliability.
• Perform root cause analysis and recommend break-fix solutions for code and database issues.
• Collaborate with cross-functional teams including business, risk, and IT stakeholders.
• Participate in on-call rotations and provide support during off-hours / weekends as needed.
• Document incidents, resolutions, and system changes for knowledge base and audit purposes.

Mandatory Experience

Required Skills

Nice to Have

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.