Administrative Support 3 & 4 Talent Pool (Lethbridge)

Role Responsibilities

When you apply to our Administrative Talent Pool you are applying for multiple positions all at once! Whether you are an aspiring Administrative Professional or Administrative Guru looking for a new and exciting opportunity to show off your administrative expertise, we want you to join our team!

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join our Talent Pool and launch your career with the Government of Alberta (GOA)! We are looking for team players who can think and work independently as well as support team members doing a variety of duties, while adhering to policies, procedures and processes. In addition, you will exercise your proficiency in Microsoft Office Suite, to ensure the day-to-day administrative duties are carried out smoothly.

Your strong attention to detail and accuracy will help you prepare correspondence and a variety of documents. Your exceptional relationship building skills will help you provide customer service to both internal and external stakeholders. Your desire to excel and achieve results will make you an asset to any team. In addition, excellent communication skills dealing with individuals in person, over the phone, virtually and in a variety of written formats (e-mail, letters, etc.) will help you be effective in any administrative support role. Your organizational and prioritization skills will assist you in meeting deadlines while producing quality work that will lead to your success.

Our administrative positions provide support to a wide range of operations within the GOA. The responsibilities assigned to a role may be focused on one type of work or may be a combination from 7 various administrative support categories in the following areas :

1.  Program Support -As a first point of contact for the public on the phone, via email or in person, program support roles explain the requirements, processes and benefits of a program.

Examples :

• Contract and Grant Administrator
• AISH Application Assessor
• Licensing Assistant
• Children’s Services Administrative Support
• Employment, Training and Financial Administrative Support

2. Office and Administrative Support - Office and administrative support drafts and formats office correspondence, manages records, completes data entry, maintains calendars and orders office supplies.

Examples :

3. Financial Support - Supports finance teams to ensure completion of financial documents in the areas of expenditures, reconciliation and petty cash, as well as reviewing transactions for accuracy and completeness.

Examples :

4. Call Centre Support - This position provides information and handles public inquiries regarding major government announcements, public consultation initiatives or major incidents such as a natural disaster or pandemic.

Example :

5. Legal Support - Ensures completion and compliance within applicable legislation, regulations and policies, and provides a range of support to Crown Prosecutors, the Court of King's Bench, or the Criminal Justice and Corrections systems and staff.

Examples :

6. Human Resource Support - Positions are responsible for scheduling, preparing and distributing hearing packages, and timely data entry into the Customer Relationship Management system. Also focuses on tracking / reporting, coordination, process implementation and administration.

Examples :

7. Social Services Support - Positions provide support to front-line services for programs that support seniors, children / youth, and vulnerable populations. These positions are responsible for responding to inquiries from stakeholders and the public, redirecting them to the appropriate government offices and resources, and managing forms and records with highly sensitive information.

Examples :