Client Engagement – engage closely with local HCL leaders to ensure facility operations meet the needs and requirements of the line of business.

Facility Management –Ensure maintenance and upkeep of all equipment. Ensure required inventory of supplies and coordination of Housekeeping.Ensure effectiveness of all operations.

Space Management - Ensure proper allocation / deallocation of seating for various HCL projects within the delivery center and management of the SMS system for all respective sites. Interaction with PM / LOB / PMO for seat demands / release of seats. Leverage ARM and Hotdesking Portal to manage seats within sites.

Vendor Management - Coordinate vendors for installation of infrastructure services such as electrical, furniture, networking, and security systems, repair and maintenance of existing systems, and retrofit of systems including managing vendor performance.

Visitors Management (Client / Employee) - Coordinate conference room set up, coordinating with food vendors / restaurants to deliver food at business requests.

New Employee Processing - Provide assistance to new employees upon their arrival to the office, including assigning seating, providing office materials, and setting up phones / printer connections (with help from GIT). Leverage ARM to ensure proper approvals are granted for access as required.

Policy and Certification Compliance – Know and understand the compliance controls in place for portfolio and take action to maintain compliance. Including but not limited to ISO compliance, H&S Regulations, QCC surveys.Leverage global resources as needed to ensure site compliance.

Health and Safety, Environmental – Maintain facilities in accordance with all occupational health, safety and environmental regulations keeping all records related to the same

Emergency Management – Maintain local Emergency Management teams including recruitment of floor wardens. Train local staff on Emergency Management Processes as defined by Risk and Compliance

ACS and Security Management – Monitor security guard performance (if applicable at site) and coordinate guard deployment and duties. Document and escalate issues to Security manager.

Ensure CCTV system is continuously functional and promptly report deficiencies. Ensure badge access control systems are continuously functional, as well as historical reporting, and promptly report deficiencies. Ensure door hardware and other security infrastructure is in proper functional order and promptly report deficiencies. Document Visitors through a Visitor Management system or Manual Visitor Log Register.

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