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Collections Administrator II - 12 Month Term

Collections Administrator II - 12 Month Term

Kal TireVernon, BC
30+ days ago
Salary
CA$43,121.00–CA$49,001.00 yearly
Job description

Description

Collections Administrator II

Vernon, BC

12 Month Term (Maternity Leave)

Role Description

The Collections Administrator II is responsible for outstanding account resolution andreconciliation activities for assigned accounts within their Finance Receivable portfolio. The role willinvolve the day-to-day monitoring and maintenance of customer accounts, including the facilitation ofdispute management resolution activities. The Collections Administrator II is responsible for adherence toand execution of all established corporate credit and collection policies.

Core Responsibilities

Outstanding Account Resolution / Collections

  • Actively monitor a queue of trade AR accounts to ensure company delinquency targetsremain at acceptable levels
  • Maintain daily communication with customers to facilitate on-time payments
  • Collect and negotiate payment on overdue accounts
  • Record detailed customer notes into system and update customer information as required
  • Manage customer hold / releases per established guidelines
  • Adhere to direction of assigned collection strategies and administer all collection activitiesaccording to established policies and procedures
  • Properly leverage and use implemented accounts receivables tools and systems based on established configuration settings
  • Monitor all outstanding balances for customer payments and oversee the proper reconcilingof all open AR transactions for assigned customers and portfolios
  • Communicate and develop strong relationships with customers

Dispute Resolution

  • Handle customer inquiries and resolve complaints with regard to collection matters
  • Facilitate resolution and escalation of disputes as per the established dispute management process and system

    • Continuous Improvement

  • Manage personal objectives in alignment with monthly goals
  • Collaborate with Sales / Management to achieve established corporate DSO objectives
  • Work with stakeholders outside of F / R to achieve continuous improvement across the Customer to Cash process.

    • Work Experience

  • A / R or Collection experience or equivalent academic training

    • Knowledge, Skills and Abilities

  • Meets established F / R targets
  • Ability to effectively manage their assigned account portfolio
  • Quality of communication
  • Good execution of time management
  • Proficient use of MS Office suite (Excel, Word)
  • Ability to work in a fast-paced / multi-task environment
  • Excellent verbal and written communication skills
  • High level of negotiation skills
  • Great customer service
  • Ability to form strong and productive business relationships with customers
  • Bilingual in French would be an asset
  • PeopleSoft, FIS Get Paid experience would be an asset

    • Education

  • High School Diploma, GED or equivalent

    • Special Requirements

  • Valid driver’s license
  • May involve occasional travel

    • What we offer

  • The target salary range for this position is $43,121 to $49,001 per year based on experience
  • Positive work culture, opportunities for growth and development, and work-life balance.
  • Opportunities for professional development, such as training programs, and mentorship.
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