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Help Desk Support Analyst

Help Desk Support Analyst

Worldsource Wealth ManagementMarkham, ON, Canada
3 days ago
Job type
  • Full-time
Job description

We are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this role, you will provide technical assistance to our organization, resolve IT-related issues, and collaborate with your team to maintain the functionality of our IT systems.

Responsibilities :

  • Responding to inquiries and technical issues via phone, email, or in-person, ensuring prompt and courteous service.
  • Diagnosing and troubleshooting hardware and software problems, including desktops, laptops, printers, and software applications.
  • Creating and maintaining accurate records of support requests, solutions, and follow-up actions using our ticketing system.
  • Assisting in the setup and configuration of new computer systems, software, and peripherals.
  • Collaborating with your support team to resolve complex technical issues and escalate when necessary.
  • Providing basic training to our organization on software and hardware usage.
  • Ensuring compliance with company policies, security protocols, and best practices.
  • Utilizing your expertise with Windows, VMware, O365, and Microsoft Azure to support IT solutions.
  • Staying up-to-date with industry trends and emerging technologies to enhance your technical knowledge and skills.
  • Participating in team meetings and contribute ideas for continuous improvement.

Qualifications :

  • Post-secondary education in IT related field is required.
  • 3+ years of experience in a technical support or help desk role.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with Microsoft Windows and Office 365 Suite.
  • Basic knowledge of network protocols and troubleshooting.
  • Hands-on experience with VMware for virtualization and Microsoft Azure.
  • Strong emphasis on teamwork and a customer-oriented mindset.
  • Ability to work independently and collaboratively within the support team.
  • A+ certification or similar IT certifications is a plus
  • Bilingual (English and French), an asset