Entry Level Traveling Customer Trainer

Job Description

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities

• Virtual weeks (at home office) (15-25% of the time)
• Prepare for upcoming installations utilizing company equipment (15-30%)
• Communicate with internal groups
• Assist with remote training or additional services as needed
• Administrative duties like submitting reports, and sending weekly updates
• Travel to dealership sites individually and with a team (75-85% of the time)
• Meet with dealership management to understand their business needs
• Configure solutions and training based on business needs
• Provide training and support of software to customer personnel
• Troubleshoot customer issues, diagnose, resolve and/or elevate problems
• Monitor individual work load and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth and development

Qualifications

• Ability to travel up to 80% of the time
• Ability to travel to the United States for company‑paid training
• Ability to problem‑solve and train customers on software products

Working Conditions

• Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
• Presenting, which requires the ability to stand, sit, and use a pointer
• On‑site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
• Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
• Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Prior Experience

• Exceptional communication and organizational skills
• Ability to multitask in a fast‑paced environment
• Outgoing, friendly personality
• Strong written and verbal communication skills

Requirements

• Ability to travel 80% of the time
• Able to travel to the United States for company‑paid training when deemed appropriate
• College diploma or University degree required
• Outgoing, friendly personality
• Strong written and verbal communication skills

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Company car for business and personal use
• Working remotely with a laptop, and other provided home office equipment
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.