Technical Specialist
What We Offer
An established global business, that is growing fast, with great benefits :
- A salary range of $60,000 to $75,000 CAD depending on candidate experience
- Medical benefits, including allowances for family and wellness expenses
- 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carer's Leave)
- Opportunities for professional development and progression
- A team-first culture and the chance to work within the mining technology sector
About The Opportunity
As the Technical Specialist, based out of our Vancouver office, you will play a key support role for customers of our fleet management and mine production system, Micromine Pitram.
Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction.
Reporting to the Head of Business Unit, Micromine Pitram, your key responsibilities will include :
- Providing telephone, email, and face-to-face support for licence holders.
- Conducting training with clients and in-house staff (in-person and online).
- Assisting with Micromine Pitram implementations across the Americas, as well as globally when required.
- Ensuring enhancement requests, bugs, and development issues are raised and resolved.
- BETA testing new versions and products to check improved functionality.
- Supporting the Sales team during technical demonstrations, trade shows, and other events.
About You
You will have proven experience within help desk, technical support or technical training positions.
Other key skills, experience, and qualifications :
- A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology, or a related discipline
- You have a working knowledge of networking and database technologies (e.g. SQL and Oracle).
- You have experience conducting client trainings
- You have strong customer relationship building skills and experience
- The ability to travel, nationally or internationally, to manage Micromine Pitram implementations (estimated 20-25% of the year)
- Whilst not essential, previous exposure to the Mining sector would be useful
- Must be based in Greater Vancouver, purely remote candidates will not be considered
Technical Support Specialist
By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. ...
technical sales specialist
Promote sales to existing clients.Assess client's needs and resources to recommend the appropriate goods or services.Develop reports and proposals to illustrate benefits from use of good or service.Consult with clients after sale to provide ongoing support.Resolve product and service related problem...
Technical Specialist
As the Technical Specialist, based out of our Vancouver office, you will play a key support role for customers of our fleet management and mine production system, Micromine Pitram. You will have proven experience within help desk, technical support or technical training positions. Supporting the Sal...
technical support specialist – information technology (IT)
Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. ...
technical sales specialist
Supervise activities of other technical sales specialists. ...
Technical Support Specialist 2
Previous JobJob TitleTechnical Support Specialist 2 - RCMP Support ServicesNext JobApply for JobJob ID5489LocationCity of SurreyFull/Part TimeFull-TimeRegular/TemporaryRegularAdd to My Favorite JobsEmail this Job. ...
technical sales specialist
Secondary (high) school graduation certificate.Promote sales to existing clients.Identify and solicit potential clients.Assess client's needs and resources to recommend the appropriate goods or services.Develop reports and proposals to illustrate benefits from use of good or service.Prepare and admi...
technical sales specialist
Hours: 20 to 40 hours per week.Education: Other trades certificate or diploma.Experience: Experience an asset.Industrial/commercial (general).Estimate costs of installing equipment.Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates.Prepare sales or...
Documentation & Training Specialist, Technical Customer Support
The Documentation and Training Specialist in Technical Customer Support is responsible for assisting Support teams by providing, maintaining, and delivering essential, up-to-date, and accurate training and documentation. ...
Technical Talent Acquisition Specialist (12-month contract)
Manage a high-volume candidate pipeline and drive the full-cycle recruitment process, with a particular focus on technical recruitment across multiple geographies (including Software Developers, Data Engineers, Systems Engineer, among others). Full-cycle recruiting experience, ideally within a rapid...