CUSTOMER SERVICE REPRESENTATIVE (Debert)

Job Summary :  The Customer Service Representative is responsible for responding to dealer inquiries and ensuring the highest level of customer service. The CSR will work with our dealers to identify their needs, create solutions, and ensure a successful sales process for their customers. They will also support our territory sales teams by fostering the growth of our existing dealers and supporting our efforts to expand our market share.

Job Duties :

• Offer fact-based product solutions to dealers and potential clients, to ensure our product offering meets their long-term goals.
• Respond to daily customer inquiries and promote the Quality and Service of the Kohltech brand to achieve revenue potential.
• Maintain service to existing customer base to maximize revenue returns.
• Deliver quotations for products to dealers / customers in an expedient manner.
• Maintain a high level of knowledge about evolving product lines.
• Proactive resolution of specific customer-related issues, and professional support of all customer inquiries.
• Communicate daily with Production, Scheduling, Shipping and R&D Departments to meet company objectives and customer needs.
• Other duties as required to support our network of companies.

Qualifications :

To apply :

We are a dynamic company offering competitive compensation and benefits. If you meet the requirements of this opening and are interested in applying, we welcome your application. Please submit a resume and cover letter to this job ad.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Work Location : Debert, NS; In person