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Infrastructure Early Life Support (Desktop Engineer)

Infrastructure Early Life Support (Desktop Engineer)

ProcomVaughan, ON, CA
30+ days ago
Salary
CAD70000–CAD80000 yearly
Job type
  • Full-time
Job description

Desktop Engineer

On behalf of our client in the Consulting Sector, PROCOM is looking for a Desktop Engineer.

Desktop Engineer - Job Description

  • Supporting Client’s Technology division, this role will be responsible for a variety of duties, with focus on the IT departments IT hardware refresh program
  • The incumbent will be responsible for profile migration prior to workstation refresh and provide post implementation support post workstation refresh, acting as tier 3 support to Tier 1 and 2 Helpdesk staff
  • Be the single point of contact for IT hardware refresh user profile migration, support during and after workstation refresh
  • Act as an escalation point for tiers 1 and 2 staff
  • Remote support when required
  • Create job aids and standard operating procedure for Helpdesk staff
  • Learn and support Client’s standard practice management clinic software at the advanced level
  • Setup and installation of new systems and IT equipment
  • Providing support to end users
  • Troubleshooting IT issues
  • Required to work evening and weekends outside of regular business hours to accommodate implementations, working shift is subject to change to meet project needs

Desktop Engineer - Mandatory Skills

  • Diploma in Network Administration or a related program
  • 5+ years’ experience in a similar role
  • Extensive knowledge of Microsoft Windows operating systems and MS Office 365
  • An understanding of network topologies and protocols (including firewalls, routers, switches, etc.)
  • Understanding of remote management tools and techniques
  • Some knowledge of Microsoft windows server platform
  • Superior customer service experience, technical support and IT field support is required
  • Ability to work with a variety of internal stakeholders and different divisions, understanding their needs
  • Excellent time management skills
  • Excellent verbal and written communication skills over the phone, in person, and through email
  • Set clear expectations and define key performance indicators for self
  • Excellent critical thinking skills with the ability to identify and solve problems
  • Set clear expectations and define key performance indicators for self
  • Ability to multitask daily projects and commitments and the ability to work independently
  • Highly motivated, action-oriented, and results driven with a positive ‘can do’ attitude
  • Working alongside the Server & Cloud engineers to understand what they are implementing, documenting their method of procedures
  • This will be a support role providing hyper care support for hardware refresh implementations that took place the previous day
  • Ensuring residual issues are handled to avoid going to the BAU Helpdesk
  • Advanced understanding of Microsoft Active Director, Azure Active Directory, hybrid AD, Domain Services, Domain Controllers and user profiles
  • Extensive experience with Microsoft 365
  • Experience with DNS management
  • Experience with network operations management, IP schema, subnet changes
  • Oral and written communications skills are required

    • Desktop Engineer - Assignment Start Date

    ASAP – 12 months to start

    Desktop Engineer - Assignment Location

    Woodbridge, ON – Work Remotely until Sept 2024, and then Hybrid