Regional Service Manager, West

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Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. To learn more, visit securitastechnology.com.

As the Regional Service Manager, you will work as a member of the service business team and provide leadership to a technician workforce. You will manage demanding day-to-day service operational issues in the delivery of quality solutions to our customers.

Hire and develop capabilities of service technicians and sub-contractors while managing and controlling performance and labor costs. Increase and maintain service contract base and drive Time and Material revenue through customer visitations, account strategy development, and improve overall customer satisfaction. You must also ensure technical performance metrics and quality goals are met or exceeded while implementing and monitoring key processes established by the team. You will have direct responsibility for revenue generation and an operating budget.

Essential Functions

• Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory.
• Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
• Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals.
• Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals.
• Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs.
• Responsible for retention and growth of revenue and profit for the Business Team.
• Ensure compliance to corporate policies and procedures regarding safety including OSHA, as well as safeguarding of proprietary and confidential information and protection and control of corporate assets (i.e. buildings, inventories, vehicles, etc.).
• Provide workforce the resources to fulfill their responsibilities.
• Ensure workforce properly maintains vehicles.
• Responsible to implement and maintain quality systems within the team territory.
• Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded.
• Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans that contribute to the overall success of the Business Team.
• Effectively function within and support a Team based environment.
• Work with remote Workforce cell teams to insure development in team concepts.

Job Requirements

Experience working with intrusion systems, access control, video systems and fire systems application, services procedures.

Benefits

• Full Benefits as of Day 1
• Retirement Plans as of Day 1
• Short Term and Long Term Disability
• Paid vacation, holiday
• Educational Assistance
• Company Training Program
• Exceptional growth opportunities

Securitas Electronic Security is an affirmative action/equal opportunity employer.

Seniority Level

• Director

Employment Type

• Full-time

Job Function

• Other

Industries

• Security and Investigations

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