Manager, Value Accretion

TELUSToronto, ON

30+ days ago

Salary

CA$65,000.00–CA$83,000.00 yearly

Job description

Description

Our team and what we'll accomplish together

Join the Base Management team and be the envy of all your family and friends!

You will be leading the Value Accretion team, responsible for driving Koodo and TELUS value accretion, ARPU and profitability, while maintaining strong customer loyalty, through special base treatments.

If you're entrepreneurial, excited to work with an engaged and collaborative team, and if you value ownership, outcomes, curiosity, iteration and celebration, then this is the team for you! As Manager, you will play a key role in developing strategies and supporting a high-performing team that will drive profitable growth within the Koodo and TELUS bases. You and your team will be at the forefront of executive-focused strategic projects.

As Manager, Value Accretion, your responsibilities will include :

Define the TELUS and Koodo cross-sell and upsell value accretion strategy
Support, grow and innovate on our strategy to add customers to TELUS and Koodo customer accounts, to grow our customer bases
Develop, innovate and support the evolution of our TELUS and Koodo roaming product
Drive roaming revenue in our bases, through 4P execution and campaign innovation
Establish and execute on a newcomer retention and value accretion strategy
Grow revenue within our TELUS and Koodo bases through a thoughtful and optimal approach to rate plan and feature price increases
Build and maintain a team culture that encourages creativity and innovation, leverages data-driven insights for continuous improvement, celebrate wins together, and socialize learnings for future success
Coaching, mentoring, motivating and supporting your team
Serve as a key thought leader in the Koodo Base Management leadership team
Work closely with the rest of the Koodo base management team, TELUS base management and various pricing, strategy & planning, channel and CE stakeholders

LI-REMOTE

Qualifications

You are the missing piece of the puzzle :

You're transparent, reliable and have a positive attitude

You're curious to understand the dynamics of the business; you can define business problems while investigating clear paths to inform and arrive at actionable decisions that balance customer and business outcomes

You're willing to challenge the status quo, an analytical thinker who understands, analyzes and optimizes complex business problems, issues and challenges. You provide thoughtful recommendations that link back to specific business problems and goals

You're a persuasive communicator who is clear, concise and articulate in all aspects of communication. You manage stakeholder communications well, including to members of cross-functional leadership groups

You're a self-starter who thrives in a fast-paced, changing environment, has a strong sense of ownership, and is excited to contribute to a fun and collaborative work environment

You're a supportive manager, known for your focus on coaching, supporting and mentoring your team members in an open, honest, inclusive and approachable way

Great to Have :

Don't have everything you think we need for 'what it takes'? Don't let that dissuade you

Attitude, motivation, and a willingness to learn and collaborate are the most important things we are looking for. So now if you think you have what it takes, please apply