Service Writer - CES

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Service Writer - Customer Equipment Solutions (CES), you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

What you'll do :

Work Order Completions, such as opening and closing work orders with accurate information

Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely

Ensure that all tasks eligible for warranty are created and submitted for warranty

Monitor warranty reporting to ensure that all claims are properly brought to closure

Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency

Handle equipment maintenance related issues with a high sense of urgency

Keep Management informed of customer concerns

Ensure all service-related invoices are properly coded within the correct General Ledger

Other duties assigned as needed

Requirements :

High School diploma or equivalent

Valid driver's license with acceptable driving record

1 – 2 years experience in a shop or service environment

Basic computer skills

Attention to detail

Ability to multi-task in a busy environment

High sense of urgency with respect to customer service

Superior customer service, teamwork and verbal / written communication skills

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer :

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Opportunities

Additional Vacation Buy Up Program (US Only)

Early Wage Access through Payactiv (US Hourly Only)

Paid Sick Leave

An inclusive and welcoming

Learn more about our full US here.

Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.