About the Position

Please note : This is a temporary position of 12-18 months.

The Business Development & Venues Management Group is looking for a proactive, passionate, and independent individual to join our team. This position is a temporary parental leave (up to 18 months), full time salaried position. This position will be co-based out of the Art Gallery of Alberta (AGA) and the Edmonton Convention Centre. This position is integral in organizing, planning, and managing the client experience and ensuring the highest level of guest satisfaction. Reporting to the Senior Event Manager, the Event Manager is responsible for exceptional client management which starts from the time of booking until the conclusion of their event. The Event Manager is the liaison between all stakeholders; clients, staff, AGA & ECC in-house partners and outside vendors for all facets of the event. This role requires a candidate that is self-driven with exceptional attention to detail and strong solution finding skills.

Responsibilities :

• Collaborate with the Sales Manager to plan and manage client events.
• Serve as the primary point of contact for clients, vendors, and contractors.
• Respond quickly to client inquiries, manage event expectations, and implement plans.
• Professionally represent the department by attending site visits, meetings, and events.
• Effectively address client concerns and ensure satisfaction with the Senior Event Manager.
• Oversee event logistics on-site, ensuring smooth execution and effective trouble-shooting when needed.
• Manage event details and timelines in event management software; track costs and expenses.
• Coordinate with contractors to ensure event requirements are met.
• Prepare post event financial summaries and event reports for invoicing and review, as well as other reports as necessary.
• Work with contractors (GES, Showtech, Encore, Commissionaires, Bee Clean) to coordinate event details and delivery requirements
• Maintains accurate and up to date event plans and creates service orders for all events with correct information for internal and contractor purposes
• Collaborate with the team to set annual operational objectives and priorities.
• Stay informed on industry trends and client needs to identify new business opportunities.
• Support the Senior Event Manager in identifying new opportunities and clients for the Sales department.
• Contribute to KPI development and team performance planning.
• Monitor market trends, client needs, and competitor activities to identify new business opportunities and provide recommendations to the Senior Event Manager.
• Attend departmental meetings, ensuring open communication with all stakeholders.
• Stay informed on industry trends and client needs to identify business opportunities.
• Ensure compliance with regulatory codes, safety standards, and company policies.
• Promote the services and values of the Edmonton Convention Centre (ECC).

Qualifications :

Join us to be part of a dynamic team that ensures exceptional experiences for our clients while promoting the reputation and success of the Edmonton Convention Centre!