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Warehouse Operations Manager

Warehouse Operations Manager

Randstad CanadaLaval, Quebec, CA
5 days ago
Job type
  • Permanent
Job description

The Warehouse Operations Manager will play a pivotal role in ensuring the seamless and cost-effective operation of the branch, reporting directly to the Director of Operations. This position oversees all aspects of warehouse and distribution management, facilities upkeep, and customer service excellence. By fostering a collaborative environment, the Warehouse Operations Manager will not only streamline operational efficiency but also act as a critical support pillar for the sales team, ensuring that their logistical needs are met to drive business success. This dynamic role demands a proactive leader committed to optimizing processes, enhancing service quality, and contributing to the overall growth and performance of the organization.

Advantages

  • Profit Sharing & Deferred Profit Sharing (retirement) program
  • Excellent company paid benefit program
  • Learning & development opportunities, including tuition reimbursement
  • Opportunities for advancement

Responsibilities

  • Overseeing effective and cost-efficient branch operations, warehouse, deliveries, and customer service.
  • Providing exceptional customer service
  • Developing and maintaining a strong relationship with the sales team.
  • Effectively managing the branch team by providing communication, training, coaching, and motivation.
  • Ensuring a safe and efficient branch environment at all times.
  • Maintaining ongoing liaison with Head Office by tracking and providing appropriate reporting.

    • Qualifications

  • Post-secondary education.
  • Five-plus years’ experience managing multiple teams (warehouse and customer service) and supporting sales teams.
  • Solid knowledge of logistics.
  • Customer-focused; coaches others for exceptional customer service orientation.
  • Experience with SAP is an asset.
  • Proven ability to manage, lead, and provide an environment where employees are self-motivated to meet performance standards.
  • Ability to identify, troubleshoot, and resolve issues in a timely manner.
  • Knowledge of automotive battery applications and specifications is a definite asset.
  • Ability to identify and implement improvements.

    • Summary

    Job Title : Warehouse Operations Manager

    Job Type : Full-time

    Salary : $85,000 - $95,000

    Benefits :

  • Profit Sharing & Deferred Profit Sharing (retirement) program
  • Excellent company-paid benefit program
  • Learning & development opportunities, including tuition reimbursement
  • Opportunities for advancement

    • Job Description :

    The Warehouse Operations Manager will report directly to the Director of Operations and is responsible for managing cost-effective branch operations, including warehouse & distribution, facilities, and customer service. This role also serves as a strong supporter of the sales team, fostering collaboration and efficiency.

    Key Responsibilities :

  • Oversee effective and cost-efficient branch operations, including warehouse, deliveries, and customer service.
  • Provide exceptional customer service to all East Penn Canada customers.
  • Develop and maintain a strong relationship with the sales team to support their efforts.
  • Manage the branch team by providing effective communication, training, coaching, and motivation.
  • Ensure a safe and efficient branch environment at all times.
  • Liaise with Head Office, ensuring proper tracking and reporting.

    • Experience, Skills & Competencies Required :

  • Post-secondary education.
  • Over five years of experience managing multiple teams (warehouse and customer service) while supporting sales teams.
  • Solid knowledge of logistics.
  • Customer-focused; able to coach others to deliver exceptional customer service.
  • Experience with SAP is an asset.
  • Proven ability to manage, lead, and create an environment where employees are self-motivated to meet performance standards.
  • Strong problem-solving skills, with the ability to troubleshoot and resolve issues promptly.
  • Knowledge of automotive battery applications and specifications is an asset.
  • Ability to identify and implement process improvements.

    • Other Considerations :

  • Background checks, including criminal checks and employment references, will be required.
  • Must be bilingual (English / French).

    • Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.