IT Help Desk Technician - Parental Leave Coverage (Full-Time, Temporary)

Job Title : IT Support Technician (Parental Leave Coverage – Temporary Full-Time)

Location : On-site – Kamloops, BC

Schedule : Monday to Friday, 8 : 30 AM to 5 : 00 PM (occasional on-call / pager duty)

Job Summary

We are seeking a detail-oriented and proactive IT Support Technician to join our team. This temporary role is a parental leave replacement and will start approximately June 2025, ending December 2026. Reporting to the Managing Technician, you will be responsible for supporting client infrastructure, maintaining systems, and ensuring a high level of service in a dynamic work environment. This is a full-time, on-site position with opportunities to expand your technical skills and contribute meaningfully to our customer service standards.

Job Description

We’re looking for a versatile and customer-focused Support Technician with strong networking and system support experience. You should be confident working independently, enjoy solving problems methodically, and have excellent written and verbal communication skills. Familiarity with Microsoft 365 administration is essential.

An interest in modern tools, including AI-driven solutions, is highly valued. Please include the word pineapple in your email or cover letter to show you’ve read this description carefully.

The ideal candidate will be a punctual, reliable self-starter who thrives in fast-paced environments and contributes ideas for continuous improvement.

Key Responsibilities

• Provide tier-1 and tier-2 technical support for client systems, workstations, and networks
• Troubleshoot and resolve up to 80% of client issues prior to escalation
• Perform server and workstation setup, configuration, and onboarding (including documentation)
• Manage Microsoft 365 environments, including user account setup, licensing, Exchange Online, SharePoint permissions, Teams policies, and security alerts
• Support GPO creation, DHCP reservations, and Active Directory security groups
• Install, configure, and maintain desktops, servers, network devices, and related hardware / software
• Respond to client requests via ticketing system, email, and phone in a timely and professional manner
• Utilize and suggest automation or AI tools to increase support efficiency where applicable
• Maintain accurate documentation of issues, solutions, and procedures
• Uphold professional, ethical behavior and represent the company positively in all interactions

Skills & Competencies

Education & Experience

Preferred Certifications (any combination) :

Language Requirement