front desk agent

Education

• College / CEGEP

Work setting

• Urban area
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Record and relay information
• Provide emergency services
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Greet people and direct them to contacts or service areas
• Operate switchboard or telephone system

Computer and technology knowledge

• Multi-line switchboard
• Computerized bookkeeping system
• Spreadsheet
• Internet
• MS Excel
• MS Word

Transportation / travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
• Repetitive tasks
• Sitting

Personal suitability

• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you available for shift or on-call work?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Experience

• 2 years to less than 3 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Gratuities

Other benefits

• Free parking available