Bilingual Customer Service Representative

Are you an experienced customer service professional with strong problem-solving skills and a genuine passion for helping others? If you excel at supporting clients over the phone and email, we want to hear from you.

We are hiring for a Customer Service Representative role within a dynamic investment company. In this position, you will be a key point of contact, supporting either our direct customers or the Financial Advisors and employees within our Credit Union (CU Wealth) division.

While most support is provided over the phone, you will also assist clients via email and online chat. We are looking for positive, empathetic individuals who "live and breathe" customer service and consistently go above and beyond to provide an outstanding experience.

Advantages
- Hybrid work style ( 2 day work from the office)
- 6 months contract
- Work with professionals in industry
- Shifts between 9:00 a.m. – 8:00 p.m. PST, Mon-Fri (Sat in peak season) 37.5 hours


Responsibilities
- Support Credit Unions and Customers - problem-solving, info, docs
- Support clients -explain account opening
- Typically support 2 of: Online, MFDA, IIROC, QTrade.
- Support 80-85% internal & Credit Unions, 15-20% Clients
- Customers (Credit Union partners and clients) call, online chat, and email us about our products
- You answer those calls, chats, and emails, and make them happy by fixing their problems
- Follow up whenever needed and before our customers have to

Qualifications
- Fluent speaking in English and French
- A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!
- Also a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC) explain our CSR candidates wont likely have this for readily available candidates
- Experience in the financial services industry could help, especially if it was with a customer experience leader
- Banking or retail people, especially in customer service, prior teachers or caregivers, people with volunteer service (best if they come from companies known for excellent customer service – think Disney, Starbucks, etc.)
- Call center support
- A bit of tech savvy mixed in (they will use various systems, look up documents, etc.)
- Excellent Customer service, very good communication, friendly, problem solver and positive attitude
- Good listener


Summary
Apply today on our website or connect with one of our specialized sales recruiters at Randstad. Our team is dedicated to understanding your career aspirations and connecting you with premier opportunities.

If this specific opportunity doesn't align with your career goals, connect with us anyway! Our specialized recruiters can help you find your next great role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.