Regional Business Manager

Regional Business Manager

Reports to : Director of Operations

Travel Required : Regular travel across Canada (Atlantic Canada, Alberta, and Ontario) with overnights. Approx. 4-5 site visits per week.

Location : Dartmouth, NS

About Mezza Lebanese Kitchen

For 35 years, Mezza Lebanese Kitchen has brought authentic Middle Eastern flavours to communities across Canada. Rooted in a family legacy and a commitment to fresh, high-quality ingredients, Mezza has grown into one of the country’s largest and fastest-growing Lebanese QSR brands. With locations across five provinces and active expansion into Ontario, our motto remains the heart of who we are : EAT LIKE YOU’RE FAMILY.

As we scale nationally, Mezza is seeking a dynamic and experienced Regional Business Manager to join our Corporate Operations team and support our franchisees in delivering exceptional guest experiences, operational excellence, and strong financial performance.

The Opportunity

The Regional Business Manager (RBM) is a key field-based leadership role responsible for supporting, coaching, and driving performance across multiple franchised locations within a defined region.

Reporting to the Director of Operations, the RBM acts as the primary business consultant for Franchise Owners / Operators, ensuring consistent brand execution and operational standards across all markets.

This role requires strong operational expertise in QSR, multi-unit leadership experience, exceptional communication and relationship-building skills as well as the ability to balance coaching with accountability. The RBM serves as a critical liaison between Franchisees and the Mezza Head Office team ensuring clear communication, alignment on priorities, and seamless execution of brand initiatives.

As Mezza expands across Canada, this position will be instrumental in strengthening franchisee success and preparing the network for sustained national growth.

Key Responsibilities

1. Performance & Operations Management

• Act as a strategic business partner to franchisees, helping them optimize operations, improve profitability, and enhance guest satisfaction.
• Conduct regular in-store visits to assess operational adherence, product quality, speed of service, staffing, cleanliness, and guest experience.
• Analyze P&Ls, food / labour costs, operational KPIs, and financial trends; develop action plans with franchisees to drive improved performance.
• Monitor store-level performance against Mezza brand standards and franchise agreement expectations.
• Support franchisees in planning and executing sales-building initiatives, community engagement, and local marketing.

2. Coaching, Leadership & People Development

3. Brand Standards, Compliance & Quality Assurance

4. New Store Development & Strategic Expansion

5. Corporate Office Liaison & Communication

Qualifications & Experience

What We Offer

How to Apply

If you're excited to help shape the next chapter of Mezza’s national expansion and support franchisees across Canada, please apply using the link.

Only those selected for an interview will be contacted. Thank you for your interest in joining Mezza Lebanese Kitchen.

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