Position Summary : Ensures that all guests ordering food or beverages in the restaurant are served in a timely, courteous and gracious manner consistent with fine dining principles.
Duties and Responsibilities :
Primary Responsibilities :
- Provide personalized and exceptional guest service at every given opportunity
- Meeting established up-selling and sales goals
- Good communication with guests and team members
- Ensure exceptional service and table maintenance according to Standard Operating Procedures
- Assisting in opening and closing duties
- Create check, collect payment, and settle transactions following standard operating procedures
- Responsible for cash floats and deposits
- Wipe down table bases, dust window sills and wipe off chairs
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Suggesting additional product and services meeting our Guests’ specific preferences
- Assessing Guests’ individual needs to meet standards for additional products and services
- Actively seeking ways to meet Guests’ product or service needs
Secondary Responsibilities :
Keeping service and restaurant area clean of debrisRestocking of service areasEnsure dining room is ready and set for next shiftAll other duties as assignedTechnical / Managerial / Administration Requirements :
2 years serving experience in a fine dining establishmentLegal serving age for alcoholExcellent organization and communication skillsProfessional Requirements :
Smart Serve certification requiredExceptional leadership skillsKnowledge of local areaFirst Aid and / or CPR training is considered an assetPrevious up-selling and / or sales experience is considered an assetPersonal Attributes :
Exceptional standard of personal hygieneWorks well with other team membersWorks well in a fast-paced environmentReliable, self-motivatedExcellent organization skillsConfidence in selling and up-selling products and servicesPositive sales-oriented personalityDesire to meet goalsEthical and honestPhysical Requirements :
Lifting and moving of up to 15lbsStanding for 6-8 hours per dayQuestions, quoting the job title and location, may be directed to
Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.