ServiceNow CSM (Customer Service Management) Technical

Description

The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design create configure and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership hands-on development and cooperation with business stakeholders architects and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.

Experience - 5 years (with at least 2 years in a Technical Lead Role)

Required Skills & Qualifications -

5 years of ServiceNow experience with at least 2 years in technical leadership roles.

Deep understanding of ServiceNow platform capabilities and architecture.

Develop and customize CSM components such as:

Case Management

Account & Contact Management

Entitlements SLAs and Contract Management

Customer Portal / Service Portal widgets

Playbooks for CSM Agent Workspace and Guided Decisions

Configure and customize forms workflows business rules client scripts UI policies UI actions and notifications.

Integrate ServiceNow CSM with other modules (ITSM FSM HRSD) or external systems (e.g. Salesforce SAP third-party CRMs).

Strong scripting knowledge (JavaScript GlideScript Flow Designer etc.).

Proficiency in integrations (REST/SOAP APIs webhooks etc.).

Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0)

Certifications :

• ServiceNow Certified System Administrator (CSA) Required
• ServiceNow Certified Application Developer Required
• ServiceNow Certified Implementation Specialist (CSM) Required

Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Contract
Experience: years
Vacancy: 1