customer satisfaction representative

Education

• Secondary (high) school graduation certificate

Work setting

• Cultural organization
• Private company, corporation or industry
• Publishing house

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Perform general office duties
• Receive payments
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Database software
• MS Excel
• MS Outlook
• WordPress

Specialization / experience (business sales and services)

• Distribution

Work conditions and physical capabilities

• Attention to detail
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player
• Judgement
• Collaborative

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?

Experience

• 2 years to less than 3 years

Employment terms options

• Day

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Life insurance
• Pension plan

Other benefits

• Free parking available
• On-site amenities
• Paid time off (volunteering or personal days)