Company Description

With the Christmas holiday around the corner, Teleflora is busier than ever! We are looking to fill a Bilingual French Customer Service Representative position. We’ve been a part of The Wonderful Company family since 1979, with a nationwide network of florists we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Option 2 : Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

Teleflora is looking for enthusiastic bilingual candidates, who are fluent in French, to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Customer Service Representative processes all customer requests. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.

This position may be filled in Canada or the new hires will work remotely. Hourly rate is equivalent to USD.

Job Description

Teleflora is looking for enthusiastic candidates who are willing to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Bilingual French Customer Service Representative will take customer service related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. Candidates must be fluent in French and English.

Assist our customers with their questions, requests, product purchases, and problems. Incoming calls include, but are not limited to the following :

• Customer monthly statements
• Flower Orders
• Product Orders
• Directory Orders and Changes
• Co-op Advertising Orders and Changes
• Wire Order Guarantee disputes
• Credit Card Deposits
• EFT Deposits
• Credit Card Product and Equipment Orders
• Credit Card Equipment Troubleshooting
• Web Hosting
• Technology
• Additional duties as needed

Qualifications

Education :

High school diploma, college business courses or undergraduate courses.

Knowledge / Skills :

Working Conditions :

Additional Information

Say everything and share your "Love Out Loud" with the gift of Teleflora flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit : , or follow us on and and tag your own #LoveOutLoud moment.

Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

EEO is the law -