user support technicianTech-Eyes • Wetaskiwin, AB, CA

No longer accepting applications

user support technician

Tech-Eyes • Wetaskiwin, AB, CA

30+ days ago

Job type

Permanent

Job description

Work Term: Permanent
Work Language: English
Hours: 30 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience: 1 year to less than 2 years

Work setting

Computer hardware or software retailer/wholesaler
Relocation costs covered by employer
Willing to relocate

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Supervision

1 to 2 people

Certificates, licences, memberships, and courses

Associate Computing Professional (ACP)
Cisco certified network associate
Microsoft certified professional (MCP)
A+ Certification

Computer and technology knowledge

Android
Security software
Word processing software
.NET
MS Windows
TCP/IP

Security and safety

Bondable
Criminal record check

Transportation/travel information

Travel expenses paid by employer

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player

Screening questions

Are you authorized to work in Canada?
Are you available to start on the date listed in the job posting?
Are you currently a student?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you live near the job location?

Employment terms options

Day
Weekend

Financial benefits

Gasoline paid

Other benefits

Transportation provided by employer
Parking available

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User support technician • Wetaskiwin, AB, CA

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