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Bilingual Service Desk Analyst
HaysOttawa, ON, Canada3 days ago
Job type
- Temporary
Job descriptionUniversity degree or a college diploma in information technology A minimum of one (1) year of recent work experience in an information technology service desk, operational environment A minimum of three (3) years of demonstrated customer service experience
Bilingual Service Desk Analyst
Client : Bank
Role : Bilingual Service Desk Analyst
Duration : 12 months plus very likely extension.
Location : Ottawa, ON (On-site)
Our client, a recognized bank is looking to hire a Bilingual Service Desk Analyst for a 12-month contract based in Ottawa, ON.
Secret Clearance will be required.
Your New Role
- Provide first-level investigation and diagnosis for hardware and software issues
- Log all user interactions (incoming and outgoing) into the Bank’s call-management system
- Establish a course of action to correct issues, provide information to users
- Install, move or set up, and provide ongoing support and troubleshooting assistance to all Bank employees for desktop, laptop and / or peripherals
- Provide deskside support for calls that cannot be resolved over the telephone or via remote management
- Deliver the highest quality of customer service to the users within service levels
- Participate in the creation and ongoing maintenance of a knowledge base on technical issues
- Other related activities and deliverable, as required
What You’ll Need to Succeed :
What You’ll get in Return
The client is offering a 12-month contract with a high likeliness of an extension.
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Service Desk Analyst • Ottawa, ON, Canada