Night Audit - PT / Casual - Chateau Lacombe Hotel

Our team at Chateau Lacombe Hotel is currently recruiting a highly motivated and experienced individual to join our growing team as a part-time / causal NIGHT AUDITOR.

Primary Functions

The Night Auditor is responsible for ensuring the highest standards of hospitality are always demonstrated when assisting guests within the hotel.  This position will audit, balance, and report on the various areas of the hotel to provide accurate, timely information, ensure company and Hotel policies and procedures are followed, and prevent fraud.

This is a full-time position, qualified candidates must be available to work, weekdays, weekends, and holidays and the hours are 11 : 00 PM to 7 : 00 AM (overnight).

Duties and Responsibilities

• Provide courteous service that meets or exceeds customer expectations.
• Completing the Audit Process, including but not limited to compiling, balancing, and preparing end-of-day reports, verifying, and balancing daily charges, making corrections as needed, authorizing credit cards and conducting express checkouts, balancing guest ledger postings, and running the night audit final report
• Distribute reports as required, in a timely manner
• Perform the duties of a Guest Service Agent
• Assist PBX in taking and placing wake-up calls, as needed
• Distribute reports as required, in a timely manner
• Assist PBX in taking and placing wake-up calls, as needed
• Perform the duties of a bell person requested
• Identifies and forwards emails, incoming faxes, mail, packages, and messages promptly.
• Maintains regular attendance as required – schedule may vary according to the needs of the hotel.
• Ensures organization and cleanliness of the front desk area.
• Checks for duplicate reservations and ensures all wake-up calls are logged
• Verifies the key sign-in sheet noting any keys that may be missing.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Adheres to all Nova Hotels standards, including Hygiene and Grooming, Health and Safety, Fire Safety, Key Deliverables, and Guest Interactions.
• Always provides exceptional guest service.
• Ensures customer concerns are addressed in a timely and professional manner
• Other projects / duties as assigned

Qualifications

Core Competencies

JOB SPECIFICATIONS AND SKILLS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Interpersonal Skills : Maintains confidentiality; actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work independently and under pressure or stressful situations.

Teamwork : Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

Quality Management : Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness.

Cost Consciousness : Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

Ethics : Treats people with respect; inspires the trust of others; Works ethically and with integrity; Upholds organizational values.

Organizational Support : Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Planning / Organizing : Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives;

Professionalism : Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security : Observes safety and security procedures and policies; Reports potentially unsafe conditions; Uses equipment and materials properly. Must be able to provide a security / criminal clearance from local authorities.

Attendance / Punctuality : Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability : Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

Initiative : Takes independent actions and calculated risks; Asks for and offers help when needed.

Innovation : Generates suggestions for improving work.

Language and Communication Skills : Ability to read, write, and comprehend simple instructions, short correspondence, and memos.

PHYSICAL DEMANDS

WORK ENVIRONMENT

The work environment is a hotel setting, which has the following conditions : medium-high noise environment; high traffic area for internal guests, exposure to moving parts and equipment such as vacuum, steam cleaner, washer, and dryer. Potential exposure to theft and / or belligerent guests. Exposure to chemicals. Frequently working in areas of high temperatures around heavy equipment. Exposure to sharps and biohazards.

Nova Perks : Nova Perks :

In addition to competitive wages we offer :

About us

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

We thank all applicants for their interest in the Chateau Lacombe Hotel, however, only those considered for an interview will be contacted.