Service Coordinator

The Linchpin Co. is a people operations group offering custom recruitment and training services. At Linchpin, we know a company's most valuable resource is its people, and we are people experts!

We will be the point of contact between you and Transcona Roofing during the recruitment process, acting as your trusted advisor and coach. We look forward to your interest.

ABOUT TRANSCONA

Established in 1959, we are a full-service roofing and waterproofing contractor dedicated to building long-term relationships with our customers through the installation, repair, & maintenance of industrial, commercial & institutional buildings. Our focus is on combining creative problem-solving and unmatched customer service to exceed expectations and create a higher standard in the commercial roofing industry.

The Service Coordinator is responsible for the organization of the Service Department.

Service Accounting : invoicing / accounts receivable, accounts payable (issuing PO’s for materials / subcontractors)

Service scheduling : create work orders, client communications, maximize manpower (45 hours per week), provide daily / weekly schedule.

Customer service : handle incoming calls, customer surveys, etc

Service department office management : administration, maintain service records - sharepoint / onedrive / dataforma, security checks, prequalification’s, marketing, staff communications, manage KPI’S, service payroll, etc.

Operational

• Ensure required information for work order is created (quality assurance on labour budget, material list and scope description)
• Collaborate with Service Manager to schedule work orders and assign to crews based on the duration, type of work and service crews experience
• Provide daily schedule and material requirements to Foremen for assigned work orders
• Review timecards, field reports, safety documents, etc., daily for accuracy and follow up accordingly
• Review job costing to ensure work orders are executed within budgets and investigate / report any discrepancies
• Collaborate with Director of Operations on work schedule forecasting between departments
• Manage on-call schedule and dispatch crews accordingly
• Ensure compliance with all clients / contracts including certificates of insurance, WCB clearances, submittals, safety documentation, and security clearances
• Collaborate with Service Department Team to address issues and implement standard operating procedures
• Manage emergency service calls

Customer Relations

Payroll & Accounting

Leadership

Education & Experience

Key Competencies

Working Conditions