Lab Lead, ServiceNow, Tangerine

Requisition ID : 242550

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Contributes to the overall success of the Service Management Technology (SMT) team under Global Engineering, Operations & Functions in Global ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you?

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Work with other lab members, such as business analysts, QA Testers, Architects, and the Operations Team to help support the delivery of releases.
• Lead and coach the team members with task oriented activities, coordinate the team developments between the teams and teammates
• Extract and maximise business value by providing solutions that best fit the business (i.e. leveraging out of box versus heavy customization).
• Help with proofs of concept to get the most out of the ServiceNow modules for the business.
• Configure and develop solutions on the ServiceNow Platform (i.e Worflows, Business Rules, Script Includes, etc)
• Leading end-to-end ServiceNow implementation project teams and owning project delivery goals.
• Must be able to work on multiple projects at the same time with good time management skills.
• Provide guidance to junior members in the team.
• Work without supervision on project work.
• Provide Level 3 production support.
• Provide support with technical solutions within your domain space (i.e. ITAM, ITSM).
• Maintain up to date technical documentation.
• Participate in estimation with your enterprise stakeholders.

Do you have the skills that will enable you to succeed in this role?

What's in it for you?

Location(s) :   Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.