Software Delivery Project Manager (Vancouver, Contract)

Overview

About League

League is a leading healthcare consumer experience (CX) platform powered by artificial intelligence (AI), delivering personalized solutions for payers, providers, and consumer health partners. League serves millions of people worldwide.

The Role

As Implementation Project Manager, you will manage multiple concurrent projects and workstreams within a complex program to enable efficient product implementation and customer onboarding with minimal supervision. Your primary objective is to proactively manage new customer implementations, create end-to-end project plans, drive deliverables, keep stakeholders informed of status and risks, coordinate with internal departments to fulfill client needs, and track progress against plan. You will act as a primary liaison between customers and League’s cross-functional teams, handling both technical and non-technical discussions and translating issues and risks into actionable deliverables.

In this role, you will:

• Act as a strategic and trustworthy partner between your client and League during onboarding
• Create and manage one or more project plans, status reports, and risk/issue logs
• Manage program calendar and meeting schedule to ensure timely implementation
• Collaborate with a cross-functional team to inform stakeholders of tasks, status, and escalated issues
• Motivate and guide internal teams to deliver according to plan, including:
• Marketing and Communications for engagement strategy
• Product and Engineering for discovery meetings and customer requirements
• Operations to ensure post-launch processes
• Lead client discussions on implementation and activities
• Demonstrate problem-solving to support delivery when faced with uncertainty
• Identify dependencies and coordinate with cross-functional teams to maintain delivery timelines
• Support change control processes and governance to align scope and schedule
• Support testing initiatives and act as liaison with customer for League testing resources
• Proactively reach out to clients and decision-makers to manage expectations and accountability
• Manage deliverable and document control throughout implementation
• Capture feedback and initiate CSAT surveys to improve processes
• Foster referenceable clients who can discuss their onboarding experience
• Apply project management best practices per internal standards
• Partner with Delivery Lead to communicate and escalate barriers to success
• Support internal initiatives to improve documentation and processes

About You:

• 3-5 years of experience in a high-performance implementation capacity
• 5+ years of project management experience preferred
• Bachelor’s degree or equivalent
• Experience in healthcare, consumer applications, or technology

What We Offer

• Comprehensive Health Benefits: medical, dental, and vision coverage
• Bonus Program: performance-based bonus opportunity
• Employee Stock Option Program: stock options for ownership in League
• Unlimited Paid Time Off: flexible time off for rest and balance
• Spending Accounts: tax-advantaged accounts for healthcare and dependent care
• Wellness Days: dedicated days for mental and physical health
• Growth Opportunities: professional development and advancement
• Mentorship Program: guidance from experienced leaders

Security-related Responsibilities

• Compliance with Information Security Policies
• Compliance with League’s secure coding practices
• Accountability for League policies and procedures
• Notify HR, Legal, Compliance & Security of incidents, breaches, or policy violations

EEO and Privacy

We are an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you need assistance during the recruitment process, please contact recruitinginfo@league.com.

Compensation (Canada Applicants)

Compensation range for Canada applicants only: $90,000 - $110,000 CAD. This range reflects base salary targets across Canadian locations and may vary by skills and experience. Details shared by the recruiter during hiring.

Application Process

Our Application Process: You will receive a confirmation email after applying. A recruiter will review applications, and if there is alignment, you will be contacted to discuss goals and the team-specific interview process. The final step is an offer, subject to background and reference checks. Some roles may require additional checks for US candidates.