Host / Porter

Host / Porter

Position Summary

Host and Porter is responsible for both welcoming guests and providing essential physical support within a hospitality or event setting. This dual role ensures a seamless guest experience from the moment they arrive to when they are seated, checked-in, or helped with their luggage.

Host Responsibilities :

• Greeting and Welcoming Guests : Greet guests warmly upon arrival and provide a friendly first impression of the venue.
• Seating and Escorting Guests : Guide guests to their designated seating area or room in a timely and polite manner.
• Managing Reservations and Waitlists : Take and manage reservations, handle guest inquiries, and maintain an organized waitlist when necessary.
• Answering Guest Inquiries : Provide accurate information regarding the venue, menu (if applicable), services, events, and general inquiries.
• Coordinating with Staff : Work closely with waitstaff, kitchen, or event staff to ensure smooth seating arrangements and customer service.
• Handling Customer Complaints : Address and resolve minor guest complaints promptly or escalate issues to higher management when necessary.
• Maintaining Cleanliness : Ensure the front lobby or reception area is neat and welcoming for guests.

Porter Responsibilities :

Qualifications :

Why Eagle Ranch Resort :

Stone Creek Resorts Inc. is committed to supporting a diverse workforce for various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc.

Job Posted by ApplicantPro