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Regional Service Supervisor, Central Canada

Regional Service Supervisor, Central Canada

Samuel, Son & Co.Concord, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Here are some of the great benefits that we offer :

  • Competitive wage
  • Company paid health and dental benefits
  • Paid vacation and an annual bonus
  • DCPP and Company Match
  • Opportunity for career stability and growth
  • Tuition reimbursement program
  • Personal protective equipment provided, or cost of purchase is reimbursed

RESPONSIBILITIES :

  • Provide leadership in the Safety Goals and procedures throughout our organization.
  • Lead Technical Operations within the Vaughan facility, including head and equipment repair operations.
  • Lead Central Field Service team, providing scheduling and coordination support.
  • Manage Service training efforts for North American Service teams.
  • Support Vaughan manufacturing teams as required.
  • Develop procedures for securing customer feedback (VOC) for Field Service, Tool, and Head repair operations, reporting monthly feedback to management.
  • Facilitate internal and external testing projects associated with tools and equipment, including working directly with Sales, Marketing, and the customers.
  • Provide leadership in Continuous Improvement goals including Lean initiatives, Six Sigma, and Best Practices projects.
  • Support all Vaughan and central Service team Staffing, providing developmental feedback to help them grow, communicate these opportunities with Management.
  • Apply sound decision-making skills and find solutions for practical day to day problems.
  • Work with Service Manger to resolve any personnel issues.
  • Work with Service Manger to resolve any internal or external customer complaints.
  • Communicate business activities through our organization in written and verbal form.
  • Provide Business knowledge and expertise to existing and prospective customers and our organization as needed.
  • Other related duties and responsibilities as required or assigned

    • POSITION (s) Supervised :

  • Head / Tool repair, equipment prep / repair Operations.
  • Central Field Service Team Operations
  • Field Service Administrative Assistant, Central Canada
  • Others as specified by Management.

    • EQUIPMENT KNOWLEDGE :

  • Ability to use a laptop, smartphone and other devices normally used in conducting business via remote access in various geographic settings.

    • ROLE REQUIREMENTS :

  • A bachelor’s degree in operations management or 5 years related experience in a technical role, prior leadership experience preferred.
  • Working knowledge of the packaging business and / or Service business is preferred.
  • 2+ Years’ experience and / or certification in Continuous Improvement, Six Sigma, or Lean Manufacturing.
  • 2+ Years’ experience in a manufacturing environment.
  • Excellent interpersonal and verbal communication skills.
  • The ability to operate standard shop and warehouse equipment and to assist others in the training to do so.
  • Proficiency in Word, Excel, Outlook, PowerPoint

    • PHYSICAL DEMANDS :

  • The physical ability to evaluate operational needs and concerns related to industrial packaging equipment and Parts.
  • The ability to work in high stress and challenging situations.
  • The ability to Safely work within a production environment.
  • Must be able to safely visit and evaluate a production environment which may include : \
  • Hot and cold temperatures, climbing stairs, wearing required PPE, following local safety protocols, standing, walking. Stooping for extended periods of time
  • Must be able to travel both in country as well as internationally via car, plane, rail as needed. Overnight travel expectation is up to 20%.

    • WORK ENVIRONMENT :

  • Environment can fluctuate between extreme cold and extreme hot conditions. Must be able to withstand either.

    • SAMOMM