Parts Specialist

Please note that this is not an IT position

Who are we :

RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the South‑Western Ontario area. We have over 125 years of history and our licensed, factory‑trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A Day in the life :

In the role of Parts Technical Specialist , the primary responsibility is maintaining positive relationships with service technicians, service team and manufacturers for parts identification, creating estimates, and problem solving. The parts technical specialist must thrive in an extremely fast‑paced work environment with high deliverables. In‑person customer service for parts counter sales may also be involved.

Responsibilities :

• Generates estimates for technician group.
• Provides regular, timely communication with customer to maximize conversion rate.
• Engages with technician group to determine the required parts for service orders.
• Researches part manufacturers' resources to identify commercial food equipment parts to better assist customers.
• Verifies and update's accurate part information for customer accounts.
• Liaises with service technicians and manufacturers for technical support calls.
• Listens to and understands customer needs and provides quotes.
• Issues purchase orders for material and part pick‑ups from local suppliers.
• Sources parts from various sources.

What you bring :

Why work for us?

Our recruitment process :

At RG Henderson we follow a standard recruitment process with each candidate we contact :

We are committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team‑driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

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