Sales & Service Representative 7 on / 7 off

Work Location Type :   Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Primary Function :

Under the general direction of the Supervisor, Sales and Service, this position provides solutions and easily connects with onsite customers.  The Sales & Service Representative’s objective is to capitalize on sales opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. Sales & Service Representatives have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.

The role lives and demonstrates the Grainger Principles : Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

This role follows a 7-days-on, 7-days-off rotation with 12-hour shifts. Shifts alternate between days and nights, switching upon return from the 7-day break.

Primary Duties & Responsibilities :

• Ownership of the entire customer experience.  This includes appropriate product selection, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
• Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.
• Promote company products and services to customers and provide substitutions where required
• Maintain well-rounded knowledge of products and tools
• Processing customer transactions at a tool crib or store location.
• Providing customer updates when required on delivery, lead times, quotes, etc.
• Management and tasks related to refilling vending machines and Vendor Managed Inventory (VMI)
• Collaborating with customer on program / product updates for vending / VMI program
• Conducting day-to-day execution of the Tool Management Program
• Processing customer Electronic Data Interchange (EDI) / Purchase Order (PO) transactions and coordinating with customer on any required adjustments.
• Contact client end-users who have placed e-commerce orders to inform them of order readiness at predetermined drop point.
• Service the customer’s specific needs,  included but not limited to Vendor Managed Inventory, vending unit replenishment etc.
• Participation in continuous improvement (CI) team meetings and CI on-site initiatives as required.
• Learn and easily navigate through various computer systems and applications for customer facing and warehousing activities.
• Agility to shift focus seamlessly from assisting customers to other various branch tasks specific to customer operations.
• Maintain knowledge and ensure compliance of Grainger and customer specific life-saving rules, courses and site safety training
• Perform housekeeping duties as needed to ensure branch appearance meets Grainger standards
• Take and respond to emergency customer calls after hours with the ability to work extended hours including evenings and weekends, as business needs may require.

Preferred Education & Experience :

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include : a hard hat; steel-toed safety boots, clean shaven or trimmed moustache / beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

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Rewards and Benefits :

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked) :

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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