Financial Services Performance Director

Overview

Job Title: Financial Services Performance Director, AutoIQ

Compensation Range: $175,000 - $225,000

Primary Work Location: Oakville (travel required)

Company Overview:

AutoIQ is an innovative and forward-thinking group of eight successful franchise automotive dealerships throughout Ontario. We believe our people are our greatest asset, and as lifelong learners, we continually strive to improve at every turn. Our ambition and commitment to excellence drive us to deliver the best experiences for our valued customers and team members.

Position Summary:

Reports to: President or his designate

The Financial Services Performance Director will be responsible for leading the performance of approximately 8 AutoIQ dealership financial services departments. The role operates as part of AutoIQ’s shared services team who are a support mechanism to in-store management and accountable for group-wide F&I performance. This includes customer experience, revenue generation, compliance, and product penetration. Training & education, process development and implementation to execution, compliance & departmental accountability will be part of the Performance Director’s scope. The Director will also be responsible for maintaining excellent relationships with dealership personnel while maximizing growth and revenue opportunities within our F&I departments. Our F&I mandate is to serve our clients with expert advice and protection opportunities while delivering an exceptional service experience.

Role Objectives

• Develop community & sharing amongst AutoIQ Financial Services Managers
• Increase penetrations of targeted products in Financial Services offices
• Seeks new revenue streams/products (IE: Post sale product presentation)
• Enhance revenue and gross profit in Financial Services offices
• Enhance customer experience with Financial Services
• Recruit high performing Financial Services Managers
• Establish compliance standards and processes for audit
• Establish standard/best practices process for group dealerships to follow
• Research, test and implement modern and alternative F&I processes (single point of contact, virtual F&I, menu-based F&I)
• Enhance “home court” product utilization & awareness – Tricor product penetration, In-House Lease Utilization, etc.

Key Responsibilities

• Training & Education: Trains new & existing FSMs & other dealership/group staff on Financial Services process, Tricor Product Knowledge, sales presentation & compliance in 1-to-1 and large group format, both in-person and virtually
• FSM group onboarding: initial training and group welcome
• Resource: Acts as a product knowledge subject matter expert for our FSM and dealership teams
• Vendor & Lender Relationships: Manage vendor partner relationships with F&I providers as well as relationships with lending institutions
• Reporting: Establish and maintain reporting standard, generating necessary reports/composites to drive accountability and to help effectively train & coach FSMs on performance
• Menu & bundle development: Research and implement high performing menu-based presentations with a standard
• POS development – position will be tasked with developing point of sale aids
• Compliance: Responsible for overall Financial services compliance with OEM, regulatory, lender and AutoIQ code of conduct. Regular audits to be conducted at each group location to ensure adherence to these policies.
• FSM Compensation planning: Development of modern, motivational FSM compensation plans
• Backfill FSM vacancies on occasion as necessary
• Review transactions as necessary and liaise with Non-Prime division and lenders if necessary to aid in obtaining finance approval
• Analyze dealership performance and develop training and action plans to address opportunities for growth

Required Qualifications

• Minimum 5 years of proven financial services management success within the retail automotive industry
• Valid unrestricted OMVIC license
• Advanced technical/computer skills and proficiency in Dealer Management Systems
• Inspiring people leader with a passion for driving results
• Operates with the highest level of integrity
• Process driven, highly organized, detail oriented and accountable
• Valid driver’s license

Why Consider AutoIQ?

Growth & Learning: we provide ongoing training, coaching and career path development in our promote from within culture

Innovation: We are a progressive and forward thinking dealer group (FUN FACT: Our President was recently awarded the 2023 CADA Laureate for Business Innovation!)

Group Support: We share a set of common core values and operating principles across our dealership group including an exception shared services team

We care about your well-being: We offer comprehensive benefit coverage including healthcare, dental, LTD and Employee and Family Assistance Programs

Operating Partner Infrastructure: We believe in ownership in the building

Culture: We provide a positive and collaborative team environment and group support among our shared services teams

Inventory: Access to extensive shared inventory!

During your interview, ask us about our inspiring success stories of career growth within AutoIQ!

AutoIQ is an equal opportunity employer which values diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview or by emailing: hr@autoiq.ca.

Position Status: We are actively hiring to fill a current open position.

Artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

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