Assistant Admin Supervisor

We’re also looking for a motivated, organized, and compassionate Assistant Admin Supervisor to join our Admin Team at our Mississauga therapy office. If you love working with people, keeping things running smoothly, and supporting a team that makes a real difference in the community, this might be the perfect role for you!

Key Responsibilities

• Team Leadership : Partner with the Clinical Admin Supervisor / Manager to supervise and guide the Admin Team, ensuring efficient operations and adherence to protocols.
• Client Support : Provide front desk support, assist with client consult calls, and handle overflow scheduling and bookings with precision and care.
• Quality Assurance : Oversee payment follow-ups, secure payment information, manage booking software, and ensure all documents are uploaded securely.
• Operational Excellence : Keep office areas and clinical files organized and compliant, conducting daily inspections to maintain a tidy and professional environment.
• Policy Implementation : Collaborate to roll out policies and procedures that enhance efficiency and elevate the quality of care we provide.
• Training & Development : Help conduct staff training sessions to ensure continuous growth and development within the admin team.
• Financial Management : Handle Jane Accounts Receivable (AR) tasks, including processing credits and refunds, and ensuring accurate financial documentation.
• Administrative Tasks : Manage scheduling, cover vacations for admin members, manage summary reports and insurance claims for clients, and maintain records with attention to detail, overseeing / delegating projects to admin team. Connecting with other professionals and clinics to help organize workshops within the clinic as well as organizing team get togethers.
• Client & Team Support : Address client complaints, manage escalated issues, and support day-to-day admin operations to keep everything running smoothly.
• Compliance : Ensure that all staff and clients maintain PIPEDA and PHIPPA procedures.
• Onboarding & Offboarding : Assist the Clinical Admin Supervisor / Manager with onboarding and offboarding members of the team.

Requirements

Work Hours

Mon‑Fri, 8 : 30 AM – 4 : 30 PM, 9 AM – 5 PM, or 1 : 30 PM – 9 PM.

Tues / Wed / Thurs : 12 : 30 pm‑8 : 30 pm / 1 : 30 PM – 9 PM

How To Apply

If you’re ready to join a collaborative, growth‑oriented team that values work‑life balance, professional development, and making a difference, we’d love to hear from you!

Incomplete applications (including those without Big 5 Personality Test results,) may result in delayed follow‑up.

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